Subject: New Reply Received - Re:
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 13 Sep 2021 15:34:04 +0000

Hi Ebrahim Qasem,  The customer has responded to the ticket.  Re:   Ticket comment <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAMFDFAD1F0103A463797CE228D980959C0" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Naidoo Poovendran</span></a>,</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Can you check the store team on the below order, if the item is already received kindly handover it to CP Team on priority.</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Order Number:6345925054</div>
<div></div>
<div></div>
<div class="MsoNormal">Item Code: 163113781</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"><img width="394" height="361" style="width:4.1041in;height:3.7604in" id="_x0000_i1033" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI1NzEzNTY1MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Ry1yJwwP_qoUmbdxJRMqvnGNzwaFIowMztPDxGlGZ8Y"></div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal"><b><span style="color:#262626">Regards</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal"><b><span style="color:#262626"></span></b></div>
<div><b> </b></div>
<div></div>
<div class="MsoNormal">
<b><span style="color:#262626">Salik khan</span></b><b><span style="font-size:12.0pt;color:#1F497D"></span></b>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#777777">Assistant Manager E-COM
</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#777777">Babyshop–KSA</span></div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#2F5496"><a href="http://www.babyshopstores.com/" rel="noreferrer"><span style="font-size:9.0pt">www.babyshopstores.com</span></a></span><span style="font-size:10.0pt;color:#1F497D"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<b><span style="font-size:8.0pt;color:#777777">Tel</span></b><span style="font-size:8.0pt;color:#777777">: +966 (11) 207
<b>3857</b>, <b>Mobile</b>: +966 <b>562246341</b></span><span style="font-size:10.0pt;color:#1F497D"><br>
</span><span style="font-size:7.0pt;color:#777777">Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<img width="140" height="55" style="width:1.4583in;height:.5729in" id="_x0000_i1032" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI1NzEzNTY1NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.F8xDzeQaRp0NnvKv8B0VVSlSt_VYS4IWLXl0YnklSYU" alt="A picture containing shape

Description automatically generated">   
<img width="176" height="49" style="width:1.8333in;height:.5104in" id="_x0000_i1031" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI1NzEzNTY1OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2ms_WzLXxO-0AxSeFTYEe4S7166ViRmtAGjKiOq3lrY"><span style="font-size:8.0pt;color:#767171"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:5.0pt;color:#262626"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">
<a href="https://www.facebook.com/LandmarkArabia" rel="noreferrer"><span style="font-size:12.0pt;color:#5D6061;text-decoration:none"><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_15" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI1NzEzNTY2MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.CnhNn3SZ4B16NwB3hVl97fqCFNSSHxxCLuYeuDdrllc"></span></a><span style="font-size:12.0pt;color:#1F497D"> </span><a href="@LandmarkArabia" rel="noreferrer"><span style="font-size:12.0pt;color:#5D6061;text-decoration:none"><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_16" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI1NzEzNTY2MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.65nr-wpOC2jxyHIgiG03I6A3aw9a-XDE78oWLGX3biA"></span></a><span style="font-size:12.0pt;color:#1F497D"> </span><a href="https://www.linkedin.com/company/landmark-group" rel="noreferrer"><span style="font-size:8.0pt;color:#777777;text-decoration:none"><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_17" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI1NzEzNTY2NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.UUWAq1a_vrszBnczcYlmyWtB9HiWWKv1bb0ZWZlVLnw"></span></a><span style="color:#262626"></span>
</div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal"><b></b></div>
</div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Nusaybah Alzuman &lt;[email-masked]&gt;
<br>
<b>Sent:</b> Monday, September 13, 2021 5:12 PM<br>
<b>To:</b> Obhur Centrepoint &lt;[email-masked]&gt;; Manager.Obhur &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Qazi Mohammed &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Akshay Berry &lt;[email-masked]&gt;; Salik Khan &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#3053672] - Re: Order Number:6345925054</div>
<div></div>
<div></div>

<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Dear <a id="OWAAM183D6A3B65ED46B78EC1B1DEBCA7D5AD" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Manager.Obhur</span></a>
<a id="OWAAM95EBC952BBF14CE29CC3D86E11A7C76F" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Obhur Centrepoint</span></a>
</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Any update for below order, customer keep following up.</div>
<div></div>
<div></div>
<div class="MsoNormal">Could you please check storage room for babyshop if the order available or not and update it.</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Dear <a id="OWAAMB798361E83364A7DB43F5357FD98A3BB" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Salik Khan</span></a>,</div>
<div></div>
<div></div>
<div class="MsoNormal">Need your intervention to fix this issue.</div>
<div></div>
<div></div>
<div class="MsoNormal">Inform babyshop team to handover this item to CP team. </div>
<div>
</div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Order Number:6345925054</div>
<div></div>
<div></div>
<div class="MsoNormal">Customer:Fahmi Aljedaani</div>
<div></div>
<div></div>
<div class="MsoNormal">Order Created:Sep 1, 2021</div>
<div></div>
<div></div>
<div class="MsoNormal">Order Delivery Mode:Store pickup</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"><img width="394" height="361" style="width:4.1041in;height:3.7604in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI1NzEzNTY1MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Ry1yJwwP_qoUmbdxJRMqvnGNzwaFIowMztPDxGlGZ8Y"></div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"><img width="791" height="85" style="width:8.2395in;height:.8854in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI1NzEzNTY2NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.-_N3FAyoNKeEuUNIPgzgdqYUNMBURq_Ik8c_0dnnRLA"></div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"><img width="800" height="172" style="width:8.3333in;height:1.7916in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI1NzEzNTY2OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.lIDHrwwczyOZo_dwYpvFlOQJxlRKDsChS6neWXG-UQA"></div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Thanks </div>
<div></div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Thursday, September 9, 2021 11:48 AM<br>
<b>To:</b> Obhur Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Manager.Obhur &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Thangarajan Kulandavel &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vickum Dissanayake
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nesreen Saeed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#3053672] - Re: Order Number:6345925054</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">
<a id="OWAAM4A921A37F88149A19A750CBF7B443A81" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Obhur Centrepoint</span></a>
<a id="OWAAM0A91D2CD3BBE43578DD8BA5F1EA22E23" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Manager.Obhur</span></a>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><a rel="noreferrer">Can you check and update is below mentioned order has delivered to store or not?</a></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="mso-bookmark:_Hlk80094920">If this order delivers to store kindly receive in Sahla.</span></div>
<div></div>
<div></div>
<div class="MsoNormal">Order Number:6345925054</div>
<div></div>
<div></div>
<div class="MsoNormal">Customer:Fahmi Aljedaani</div>
<div></div>
<div></div>
<div class="MsoNormal">Order Created:Sep 1, 2021</div>
<div></div>
<div></div>
<div class="MsoNormal">Order Delivery Mode:Store pickup</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Thursday, September 9, 2021 10:48 AM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#3053672] - Re:</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">
<a id="OWAAMA2CE14D8DEAA438BBE55869D49A9F884" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Qazi Mohammed</span></a>
<a id="OWAAM4B2331BAA2044A9E98959F3D2EF8079E" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Nusaybah Alzuman</span></a>,</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Reminder to check the order in store.</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Regards,</div>
<div></div>
<div></div>
<div>
<div class="MsoNormal"><b><span style="font-size:12.0pt">Akshay Berry</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:10.0pt">Email: <a href="mailto:[email-masked]" rel="noreferrer">
<span style="color:windowtext">[email-masked]</span></a></span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:10.0pt">T: +971 4 5172125</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Wednesday, September 8, 2021 12:04 PM<br>
<b>To:</b> Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#3053672] - Re:</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Any update?</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"><br>
Problem Statement: Late Delivery C&amp;C<br>
Order Date : Sep 1, 2021<br>
Order ID: 6345925054<br>
Store Code: Babyshop21188<br>
Tracking ID: 634592505423990001<br>
<br>
Issue Description: As per hybris the status ready to shipped, can you please update us if the order delivered at store or not.<br>
<br>
Regards,<br>
Atef</span></div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">3053672:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
</span>
</div>
<div></div>
<div></div>
</div>
</div>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3053672