Subject: New Reply Received - Re: مشترياتك في طريقها إليك 6344155099
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 06 Sep 2021 17:48:10 +0000

Hi Ebrahim Qasem,  The customer has responded to the ticket.  Re: مشترياتك في طريقها إليك 6344155099  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/Z8tW23QFcuA4wSSBUYoNlA~~/AALN9wA~/RgRjF4fUPVcDc3BjQgphMFRUNmH1mMg9UhZzdXBwb3J0QG1heGZhc2hpb24uY29tWAQAAAAB" alt=""></div>
Dear All,<br>
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Kindly note that we will proceed with the delivery at the earliest as requested.<br>
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Best regards,
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<span class="labelnormal"><span class="labelname_sf">Azmy Awad </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>6/9/2021 6:52 PM GMT+03:00<br>
<strong>To: </strong>EMP561 Sajeda Alghneimin ([email-masked])<br>
<strong>Cc: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>New comment - [#3052936] Re: مشترياتك في طريقها إليك 6344155099<br>
 
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<div>There is a new comment in the ticket submitted by sho shoo shosho to HelpMaxAE</div>
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Comment added by : Mohamed Nagy<br>
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<div class="MsoNormal">Dear All,</div>

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<div class="MsoNormal">Customer changed her address to Zayn Ibn Umayr, Ishbiliyah, Riyadh, if not applicable to deliver to the new address kindly return the shipment back to our warehouse ASAP, case is MOC now.</div>

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<div class="MsoNormal">Regards,</div>

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<div class="MsoNormal">Mohamed Nagy</div>

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<div class="MsoNormal">Escalation Desk – Landmark Group HQ – UAE</div>

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<div>From: Shipa Delivery Support ([email-masked]) &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, September 4, 2021 10:20 AM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#3052936] - Re: <span dir="RTL" lang="AR-SA">مشترياتك في طريقها إليك 6344155099</span>
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<div><b><i><span style="font-size:13.5pt;font-family:'verdana' , sans-serif;color:indianred">External email sender, please take precaution.</span></i></b></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear Ebrahim,  <br>
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We will do our best to arrange the delivery at the earliest convenience.<br>
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Best regards,  </span></div>

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<span class="labelnamesf"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Sajeda Alghneimin </span></span><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><span class="labeltitlesf">Customer Care</span></span><br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CMohamed.Nagy%40landmarkgroup.com%7C8009092f7b2940e8103308d96f6c069c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637663332017621145%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=74X7BBa9Lkpsz0VaTUDQQilRRRDIY3k9RdjJ0wz%2BYmI%3D&amp;reserved=0" rel="noreferrer"><span style="font-size:10pt;font-family:'verdana' , sans-serif;text-decoration:none"><img id="_x0000_i1029" src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" style="width:1.6666in" width="160"></span></a><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><strong><span style="font-family:'verdana' , sans-serif">M:</span></strong><span class="labelnormal"> 800 SHIPA</span><br>
<span class="labelnormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CMohamed.Nagy%40landmarkgroup.com%7C8009092f7b2940e8103308d96f6c069c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637663332017621145%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=74X7BBa9Lkpsz0VaTUDQQilRRRDIY3k9RdjJ0wz%2BYmI%3D&amp;reserved=0" rel="noreferrer"><span style="color:#f26641;text-decoration:none">www.shipa.com</span></a> </span></span>
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<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">From: </span></strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">CST000000006 Shipa Customer &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<strong><span style="font-family:'verdana' , sans-serif">Sent: </span></strong>3/9/2021 12:36 PM GMT+03:00<br>
<strong><span style="font-family:'verdana' , sans-serif">To: </span></strong><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<strong><span style="font-family:'verdana' , sans-serif">Cc: </span></strong><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<strong><span style="font-family:'verdana' , sans-serif">Subject: </span></strong>Fwd: [#3052936] - Re: </span><span dir="RTL" lang="AR-SA" style="font-size:10pt">مشترياتك في طريقها إليك 6344155099</span><br>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team,<br>
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Problem Statement: Late Delivery<br>
​Order Date: Aug 27, 2021<br>
Order ID: 6344155099<br>
Tracking ID: SD002826228<br>
Customer contact number: 0509077445</span></div>

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<span style="font-size:10.5pt;font-family:'-apple-system'">Assistance Required: Need Urgent Delivery</span>
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<span style="font-size:10.5pt;font-family:'-apple-system'">Issue Description: The order was shipped from our side on 8/28/21 but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.<br>
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Regards,<br>
Ebrahim Hageb</span>
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<span style="font-size:1pt;font-family:'fdtktid';color:white">3052936:1125156</span>
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