Subject: New Reply Received - لم يتم الارجاع
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 06 Sep 2021 11:45:05 +0000

Hi Ebrahim Qasem,  The customer has responded to the ticket.  لم يتم الارجاع   Ticket comment <div dir="ltr">Noted, will do. <br>
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<div>On Mon, Sep 6, 2021 at 1:42 PM Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<a id="gmail-m_6091462341497662076OWAAMFBE578462AA94E7F822AC629604660BE" href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="font-family:Calibri,sans-serif;text-decoration:none">@AbdulKareem Hassan</span></a>
<a id="gmail-m_6091462341497662076OWAAM14D09544C9D247BEB98E254235123AFD" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style="font-family:Calibri,sans-serif;text-decoration:none">@Numan Ali</span></a>,<u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">Reminder for collection.<u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">Regards,<u></u><u></u>
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<div class="MsoNormal"><b><span style="font-size:12pt">Akshay Berry<u></u><u></u></span></b></div>
<div class="MsoNormal"><span style="font-size:10pt">Email: <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style="color:windowtext">[email-masked]</span></a><u></u><u></u></span></div>
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<span style="font-size:10pt">T: +971 4 5172125</span><u></u><u></u>
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<u></u> <u></u>
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<b>From:</b> Akshay Berry <br>
<b>Sent:</b> Saturday, September 4, 2021 6:35 PM<br>
<b>To:</b> Shipa Delivery Support &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; AbdulKareem Hassan &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; ArishLaila &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2955640] - لم يتم الارجاع<u></u><u></u>
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<u></u> <u></u>
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<a id="gmail-m_6091462341497662076OWAAMDCB8FE4D599A42B6AA6FB720C667C803" href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="font-family:Calibri,sans-serif;text-decoration:none">@AbdulKareem Hassan</span></a>
<a id="gmail-m_6091462341497662076OWAAM4E8AF974325849B186CC0E04EEE96190" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style="font-family:Calibri,sans-serif;text-decoration:none">@[email-masked]</span></a>,<u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">Reminder for collection.<u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">Regards,<u></u><u></u>
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<div class="MsoNormal"><b><span style="font-size:12pt">Akshay Berry<u></u><u></u></span></b></div>
<div class="MsoNormal"><span style="font-size:10pt">Email: <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style="color:windowtext">[email-masked]</span></a><u></u><u></u></span></div>
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<span style="font-size:10pt">T: +971 4 5172125</span><u></u><u></u>
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<u></u> <u></u>
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<b>From:</b> Shipa Delivery Support (<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>) &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, September 1, 2021 3:45 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2955640] - لم يتم الارجاع<u></u><u></u>
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<u></u> <u></u>
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<b><i><span style="font-size:13.5pt;font-family:Verdana,sans-serif;color:indianred">External email sender, please take precaution.</span></i></b><span style="font-size:10pt;font-family:Verdana,sans-serif;color:indianred"><u></u><u></u></span>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Verdana,sans-serif">Dear All,<br>
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Kindly note that we will proceed with the collection at the earliest as requested.<br>
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Best regards,  <u></u><u></u></span></div>
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<span style="font-size:10pt;font-family:Verdana,sans-serif"><br>
<span class="gmail-m_6091462341497662076labelnamesf">Azmy Awad </span><br>
<span class="gmail-m_6091462341497662076labeltitlesf">Customer Care</span><br>
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cc49e7003e27a4f83b83b08d96d3dfa72%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637660935223530079%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=5NX22VzTKgDkFR%2B8c%2FEIfF%2Fjha3YC62hR8dc75gRqes%3D&amp;reserved=0" target="_blank" rel="noreferrer"><span style="font-size:10pt;font-family:Verdana,sans-serif;border:1pt solid windowtext;padding:0in;text-decoration:none"><img width="160" height="160" style="width: 1.6666in; height: 1.6666in" id="gmail-m_6091462341497662076Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI1NDkxMzk4OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.RyUsArAsWJY5La-yj59PNf-61ajvj367tiIOwJmZIVA" alt="Image removed by sender."></span></a><span style="font-size:10pt;font-family:Verdana,sans-serif"><br>
<strong><span style="font-family:Verdana,sans-serif">M:</span></strong><span class="gmail-m_6091462341497662076labelnormal"> 800 SHIPA</span><br>
<span class="gmail-m_6091462341497662076labelnormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cc49e7003e27a4f83b83b08d96d3dfa72%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637660935223540078%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=ODw0pc%2FKhOvGbd59OsxVrFYL0M57%2FQnXohxtodaPRgw%3D&amp;reserved=0" target="_blank" rel="noreferrer"><span style="color:rgb(242,102,65);text-decoration:none">www.shipa.com</span></a>
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<strong><span style="font-size:10pt;font-family:Verdana,sans-serif">From:
</span></strong><span style="font-size:10pt;font-family:Verdana,sans-serif">CST000000006 Shipa Customer &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<strong><span style="font-family:Verdana,sans-serif">Sent: </span></strong>1/9/2021 1:14 PM GMT+03:00<br>
<strong><span style="font-family:Verdana,sans-serif">To: </span></strong><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<strong><span style="font-family:Verdana,sans-serif">Cc: </span></strong><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<strong><span style="font-family:Verdana,sans-serif">Subject: </span></strong>Fwd: [#2955640] -
</span><span style="font-size:10pt;font-family:Arial,sans-serif">لم</span><span style="font-size:10pt;font-family:Verdana,sans-serif">
</span><span style="font-size:10pt;font-family:Arial,sans-serif">يتم</span><span style="font-size:10pt;font-family:Verdana,sans-serif">
</span><span style="font-size:10pt;font-family:Arial,sans-serif">الارجاع</span><span style="font-size:10pt;font-family:Verdana,sans-serif"><br>
  <u></u><u></u></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<u></u><u></u></span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"> <u></u><u></u></span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Any updates on the below case, as the customer is chasing us.<u></u><u></u></span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"> <u></u><u></u></span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,<u></u><u></u></span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Ebrahim Hageb<u></u><u></u></span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Wed, 25 Aug at 1:00 PM
<span class="gmail-m_6091462341497662076separator">, Max &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span class="gmail-m_6091462341497662076separator"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></span><span style="font-size:10.5pt;font-family:-apple-system"><br>
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<span class="gmail-m_6091462341497662076separator">Problem Statement:Late Collection</span><br>
<span class="gmail-m_6091462341497662076separator">Order Date : Jul 13, 2021</span><br>
<span class="gmail-m_6091462341497662076separator">Order ID: 6329351342</span><br>
<span class="gmail-m_6091462341497662076separator">Tracking ID: SD002755431</span><br>
<span class="gmail-m_6091462341497662076separator">​</span><br>
<span class="gmail-m_6091462341497662076separator">Assistance Required: Need Urgent Collection</span><u></u><u></u></span>
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<span class="gmail-m_6091462341497662076separator">Issue Description: The return request was created on 8/19/21 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.</span><br>
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<span class="gmail-m_6091462341497662076separator">Regards,</span><br>
<span class="gmail-m_6091462341497662076separator">Ebrahim Hageb</span><u></u><u></u></span></div>
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</span><span style="font-size:1pt;font-family:fdtktid;color:white">2955640:1125156</span><span style="font-size:10.5pt;font-family:-apple-system"><u></u><u></u></span>
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