Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 30 Aug 2021 18:44:42 +0000

Hi Ebrahim Qasem,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="ltr">Hello ,</div>
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<div dir="ltr">Thanks for replying …. So if you can work on my refund I appreciate as is max issue to find out a better solution to collect the package.</div>
<div dir="ltr">As a customer that I used to buy a lot on line this is really very disappointing situation . Taking so long to solve a simple return and a simple refund .</div>
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<div dir="ltr">Regards </div>
<div dir="ltr">Alexandra Fontanella </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 29 Aug 2021, at 11:27, Max &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Alexandra,</div>
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<div dir="ltr">Thank you for contacting us and giving us the opportunity to serve you. ,<br><br>
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<div dir="ltr">We apologize for the inconvenience caused and thank you for your patience.<br><br>
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<div dir="ltr">We would like to inform you that we escalate your query to collection team and  update your phone number 971508567297 to them and the action will be taken asap. Our team is working to resolve your issue and will get back to you as soon as possible.<br><br>
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<div dir="ltr">Please give us some time to work and solve this problem for you. We really appreciate your patience and understanding here.</div>
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<div>We hope this helps you and have a nice day! Stay safe!</div>
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<div>Your support motivates us to serve you better.</div>
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<div>your friends,</div>
<div dir="ltr">Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3026147