Subject: New Reply Received - Wrong size delivered Order 4590278842
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Mon, 30 Aug 2021 05:28:53 +0000

Hi Ebrahim Qasem,  The customer has responded to the ticket.  Wrong size delivered Order 4590278842  Ticket comment <div dir="auto"><div>Dear All<div dir="auto"><br></div>
<div dir="auto">As advised by your customer care, I tried to swap the size from your Barwa village store and same model shoe is not available. In addition he told me that online shoes are not available in offline stores. Then I dont know why your customer care advised me like this. </div>
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<div dir="auto">I lost my time for nothing.Thank you.</div>
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<div dir="auto">From below trail anyone can understand Its really frustrating and I am done enough already. Great customer service.</div>
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<div dir="auto">I Dont need any further.  Cancel my order, arrange return collection and proceed for refund</div>
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<div dir="auto">Prasanth </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 28 Aug 2021, 11:29 Prasanth C, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="auto">Dear Shoe Mart and Centrepoint<div dir="auto"><br></div>
<div dir="auto">You asked me to return and order new again. I did that on 4590510652.</div>
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<div dir="auto">Refer attached. Size 45.. What is this ?</div>
<div dir="auto">First you send me small now bigger size.</div>
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<div dir="auto">Thanks a lot. GREAT JOB</div>
<div dir="auto">KEEP IT UP.</div>
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<div dir="auto">Prasanth </div>
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<div dir="ltr" class="gmail_attr">On Wed, 25 Aug 2021, 17:40 Prasanth C, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="auto">Dear Centre point <div dir="auto"><br></div>
<div dir="auto">Its disappointing to see that Duchini Shoes delivered is 40 instead of 44. Check attached picture.</div>
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<div dir="auto">My last order with centrepoint also had similar issues. Previously,  I had never encountered such issues being a long online customer. Plz take care on your shipping process.</div>
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<div dir="auto">I dont need refund. Please send me 44 size and collect back wrongly delivered 40 size ASAP. I can see that its still showing as available on your online store.</div>
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<div dir="auto">Regards</div>
<div dir="auto">Prasanth </div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3021284