Subject: New Reply Received - متى سيتم توصيل الطلب !؟
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 18 Aug 2021 13:45:36 +0000

Hi Ebrahim Qasem,  The customer has responded to the ticket.  متى سيتم توصيل الطلب !؟  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/NAWe8BHWwdbQbbImsAt-5Q~~/AALN9wA~/RgRi_kJ8PVcDc3BjQgphG_wOHWHJxGkqUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~" alt=""></div>
Dear All,<br>
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Kindly note that we will proceed with the needed action as requested.<br>
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Best regards, 
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<span class="labelnormal"><span class="labelname_sf">Azmy Awad </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>18/8/2021 5:38 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; EMP561 Sajeda Alghneimin ([email-masked])<br>
<strong>Cc: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>New comment - [#2976282] متى سيتم توصيل الطلب !؟<br>
 
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<div>There is a new comment in the ticket submitted by Taif Alrashdi to HelpCPAE</div>
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Comment added by : Akshay Berry<br>
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Comment Content:
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<div class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif">Hi <a href="mailto:[email-masked]" id="OWAAMBC76BB359DE0430E9EB0D5A36E972CFB" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@AbdulKareem Hassan</span></a> <a href="mailto:[email-masked]" id="OWAAMB55A0C2CB33A4C2D831048A6EBBBBD56" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@[email-masked]</span></a> <a href="mailto:[email-masked]" id="OWAAM2717AE83419D4B228DD237AE51F6CCD6" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Mirza Muhammad</span></a>,</span></div>

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<div class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif">Arrange delivery asap.</span></div>

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<div class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif">Order ID: 6336523613</span></div>

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<div class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif">Tracking ID: SD002671717</span></div>

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<div class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif">Customer contact number: 0554667887</span></div>

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<div class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif">Regards,</span></div>

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<div class="MsoNormal"><b><span style="font-family:'calibri' , sans-serif">Akshay Berry</span></b></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'calibri' , sans-serif">Email: <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'calibri' , sans-serif">T: +971 4 5172125</span></div>

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<div>From:<span style="font-size:11pt;font-family:'calibri' , sans-serif"> Shipa Delivery Support ([email-masked]) &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, August 15, 2021 1:32 PM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#2976282] - متى سيتم توصيل الطلب !؟</span>
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<div><b><i><span style="font-size:13.5pt;font-family:'verdana' , sans-serif;color:indianred">External email sender, please take precaution.</span></i></b></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear Ebrahim,  <br>
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Kindly note the customer's address is in a remote area, we will do our best to arrange the delivery at the earliest convenience. <br>
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Best regards,  </span></div>

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<span class="labelnamesf"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Sajeda Alghneimin </span></span><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><span class="labeltitlesf">Customer Care</span></span><br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C41533a1746c24ca30b3208d95fcf79ea%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637646166990952518%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=zrzdHxM6yPSbfuW5MlYi79hRNK%2BxCLiwmpE56rsiorw%3D&amp;reserved=0" rel="noreferrer"><span style="font-size:10pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in;text-decoration:none"><img alt="Image removed by sender." height="160" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI0OTQzNTI1OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.v7PKKJORPIwayYWqacxSCSTfELO4SquVxE7vXFgx5H8" style="width:1.6666in;height:1.6666in" width="160"></span></a><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><strong><span style="font-family:'verdana' , sans-serif">M:</span></strong><span class="labelnormal"> 800 SHIPA</span><br>
<span class="labelnormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C41533a1746c24ca30b3208d95fcf79ea%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637646166990962513%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=EFNgJXOOxovecK%2FRd0Vh8SAzvoAPIBRKpqmr%2FgVbX%2FY%3D&amp;reserved=0" rel="noreferrer"><span style="color:#f26641;text-decoration:none">www.shipa.com</span></a> </span></span>
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<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">From: </span></strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong><span style="font-family:'verdana' , sans-serif">Sent: </span></strong>15/8/2021 11:35 AM GMT+04:00<br>
<strong><span style="font-family:'verdana' , sans-serif">To: </span></strong>[email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Cc: </span></strong>[email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Subject: </span></strong>Fwd: [#2976282] - </span><span style="font-size:10pt;font-family:'arial' , sans-serif">متى</span><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span><span style="font-size:10pt;font-family:'arial' , sans-serif">سيتم</span><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span><span style="font-size:10pt;font-family:'arial' , sans-serif">توصيل</span><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span><span style="font-size:10pt;font-family:'arial' , sans-serif">الطلب</span><span style="font-size:10pt;font-family:'verdana' , sans-serif"> !</span><span style="font-size:10pt;font-family:'arial' , sans-serif">؟</span><br>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team,<br>
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Problem Statement: Late Delivery<br>
Order Date : Aug 6, 2021<br>
Order ID: 6336523613<br>
Tracking ID: SD002671717<br>
Customer contact number: 0554667887</span></div>

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<span style="font-size:10.5pt;font-family:'-apple-system'">Assistance Required: Need Urgent Delivery</span>
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<span style="font-size:10.5pt;font-family:'-apple-system'">Issue Description: The order was shipped from our side on 8/7/21 but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.<br>
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Regards,<br>
Ebrahim Hageb</span>
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<span style="font-size:1pt;font-family:'fdtktid';color:white">2976282:1125156</span>
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