Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 18 Aug 2021 13:16:13 +0000

Hi Ebrahim Qasem,  The customer has responded to the ticket.  Returns  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/J0IxmblA3yOBlKyHhIQ8rg~~/AALN9wA~/RgRi_juYPVcDc3BjQgphGxgIHWHYXcUvUhZzdXBwb3J0QG1heGZhc2hpb24uY29tWAQAAAAB" alt=""></div>
Dear All,<br>
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Kindly note that we will proceed with the collection at the earliest as requested.<br>
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Best regards, 
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<span class="labelnormal"><span class="labelname_sf">Azmy Awad </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>18/8/2021 4:45 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; EMP398 Azmy Awad ([email-masked])<br>
<strong>Cc: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>New comment - [#2889679] Returns<br>
 
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<div>There is a new comment in the ticket submitted by نجوى to HelpMaxAE</div>
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Comment added by : Akshay Berry<br>
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Comment Content:
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<div class="MsoNormal">Hi <a href="mailto:[email-masked]" id="OWAAMCD568902DDB849C3B6DB475A56260DDF" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@AbdulKareem Hassan</span></a> <a href="mailto:[email-masked]" id="OWAAM3E79439607594B1F853ECF886467FFFB" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Mirza Muhammad</span></a>,</div>

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<div class="MsoNormal">Arrange collection asap.</div>

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<div class="MsoNormal">Order ID: 6328382849</div>

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<div class="MsoNormal">Tracking ID: SD002742099</div>

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<div class="MsoNormal">Contact number: 0557778928</div>

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<div class="MsoNormal">Address: Medina - Aziziyah T8 - the end of Imam Muslim Street.</div>

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<div class="MsoNormal">Regards,</div>

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<div class="MsoNormal"><b><span style="font-size:12pt">Akshay Berry</span></b></div>

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<div class="MsoNormal"><span style="font-size:10pt">Email: <a href="mailto:[email-masked]" rel="noreferrer"> [email-masked]</a></span></div>

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<div class="MsoNormal"><span style="font-size:10pt">T: +971 4 5172125</span></div>

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<div>From: Shipa Delivery Support ([email-masked]) &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, August 18, 2021 1:50 PM<br>
<b>To:</b> [email-masked]; [email-masked]<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#2889679] - Returns</div>

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<div><b><i><span style="font-size:13.5pt;font-family:'verdana' , sans-serif;color:indianred">External email sender, please take precaution.</span></i></b></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear All,<br>
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Kindly note that we will proceed with the collection at the earliest as requested.<br>
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Best regards,  </span></div>

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<span style="font-size:10pt;font-family:'verdana' , sans-serif"><span class="labelnamesf">Azmy Awad </span><br>
<span class="labeltitlesf">Customer Care</span></span><br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C554dafdbddf7484badfa08d9622d8149%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637648769848999819%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=MaTOESsTJFEzIc1vskCkt615iAMrtr%2FwKB6WxjB0%2FEg%3D&amp;reserved=0" rel="noreferrer"><span style="font-size:10pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in;text-decoration:none"><img alt="Image removed by sender." height="160" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI0OTQxMDMwMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.5ZR44JSJEqWLbYzCnP5T9N3uuOiHeG7V4nxTor7B7_8" style="width:1.6666in;height:1.6666in" width="160"></span></a><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><strong><span style="font-family:'verdana' , sans-serif">M:</span></strong><span class="labelnormal"> 800 SHIPA</span><br>
<span class="labelnormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C554dafdbddf7484badfa08d9622d8149%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637648769849009813%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=1xLKwwzQf6KciOxVSF6kJRZR5NiBQqbv33j3md%2BlJ6w%3D&amp;reserved=0" rel="noreferrer"><span style="color:#f26641;text-decoration:none">www.shipa.com</span></a> </span></span>
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<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">From: </span></strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong><span style="font-family:'verdana' , sans-serif">Sent: </span></strong>18/8/2021 10:33 AM GMT+04:00<br>
<strong><span style="font-family:'verdana' , sans-serif">To: </span></strong>[email-masked]; [email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Cc: </span></strong>[email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Subject: </span></strong>Fwd: [#2889679] - Returns<br>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> Dear Team,<br>
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Problem Statement: Update phone number <br>
Order Date: Jul 10, 2021<br>
Order ID: 6328382849 <br>
Tracking ID: SD002742099<br>
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Kindly update the number and arrange a delivery asap.<br>
​Contact number: 0557778928 <br>
Address: Medina - Aziziyah T8 - the end of Imam Muslim Street.<br>
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Kindly contact the customer on the above contact number to arrange collection.<br>
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Best Regards,<br>
Ala Aldin</span></div>

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<span style="font-size:1pt;font-family:'fdtktid';color:white">2889679:1125156</span>
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