Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 17 Aug 2021 14:32:54 +0000

Hi Ebrahim Qasem,  The customer has responded to the ticket.  Returns  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear Faraz,</div>
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<div class="MsoNormal">This has been arranged to collect under <b><span style="color:red">H17C234
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<div class="MsoNormal">Thanks and Regards,</div>
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<div class="MsoNormal"><span style='font-size:17.0pt;font-family:"Brush Script MT";color:#295D9D'>Sana Ali</span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt">Customer Success Specialist</span></div>
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Description generated with very high confidence"></div>
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<div class="MsoNormal">+97146076303</div>
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<div class="MsoNormal"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'><a href="http://www.aramex.com" rel="noreferrer">www.aramex.com</a></span></div>
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<div>From: Youssef Amr <br>
<b>Sent:</b> Tuesday, August 17, 2021 8:13 AM<br>
<b>To:</b> Faraz Lohani &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; ALL RUH OPS - Landmark &lt;[email-masked]&gt;; Abdulrahman Mohamad (SA) &lt;[email-masked]&gt;; Imran Masih &lt;[email-masked]&gt;; Sana Ali
 (AE) &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#2864052] - Returns</div>
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<div class="MsoNormal"><a id="OWAAMF6E9CFB9E40A450BABC23F752FC11568" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sana Ali (AE)</span></a></div>
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<div class="MsoNormal"><sub><span style="font-size:14.0pt;color:#1F497D">Yours sincerely,</span></sub></div>
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<div class="MsoNormal"><b><sub><span style="font-size:14.0pt;color:#1F497D">Youssef Amr Abdelaziz</span></sub></b></div>
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<div class="MsoNormal"><sub><span style="font-size:14.0pt;color:#1F497D">Customer Service Executive</span></sub></div>
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<sub><span style="font-size:14.0pt;color:red">Aramex International</span></sub><sub><span style="font-size:14.0pt;color:#1F497D"> – Cairo, Egypt
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<div class="MsoNormal"><sub><span style="font-size:14.0pt;color:#1F497D">Tel 16996 - 33388466  - Fax +2037482990</span></sub></div>
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<div class="MsoNormal"><sub><span style="font-size:14.0pt;color:red">aramex.com</span></sub></div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, August 16, 2021 12:21 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ALL RUH OPS - Landmark &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Abdulrahman Mohamad (SA) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Imran Masih &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Youssef Amr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2864052] - Returns</div>
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<div class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><span style="font-size:10.0pt;color:black">External email: avoid to open links or attachments unless sender is known and content is relevant..</span></div>
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<div class="MsoNormal">Hi <a id="OWAAM45C454B505584E3C9C1C07F6F9472032" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Youssef Amr</span></a>
<a id="OWAAM07CECF557A034177B1ECA655BCD8EDBF" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Imran Masih</span></a>
<a id="OWAAM2036F248E6EA48128EAE60CB56C6D832" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@[email-masked]</span></a>,</div>
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<div class="MsoNormal">2<sup>nd</sup> reminder for collection.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, August 9, 2021 5:08 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Imran Masih &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Youssef Amr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2864052] - Returns</div>
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<div class="MsoNormal">Hi <a id="OWAAM2CD198F163F94B4EA088A4AD530DBFEC" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Youssef Amr</span></a>
<a id="OWAAM0A23C3F1D9184152B3E31A8ABEFBAE54" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@[email-masked]</span></a>
<a id="OWAAMB9FF106A9C94484493B0D4A57FC43BC8" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Imran Masih</span></a>,</div>
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<div class="MsoNormal">Reminder for the collection.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, August 8, 2021 3:09 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Imran Masih &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#2864052] - Returns</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: Late Collection<br>
Order Date : Jun 28, 2021<br>
Order ID: 6323989493<br>
New Tracking ID:  46848206311<br>
Customer number : 0533486618<br>
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Assistance Required: Need Urgent Collection<br>
Issue Description: The return request was created on 04/08/2021 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.<br>
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Regards, </span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>2864052:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2864052