Subject: New Reply Received - Re:
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 12 Aug 2021 10:58:58 +0000

Hi Ebrahim Qasem,  The customer has responded to the ticket.  Re:   Ticket comment <div class="WordSection1">
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<a id="OWAAMC76A675CDAD44717992336645160FC09" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Balagopal Venu Nair</span></a> – Still there is no update from ECOM team.</div>
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<a id="OWAAM3AD53DF7E80247C8B6F21CE8FA8305AF" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Tilak Dhimal</span></a> – Can you support in this regard please ?</div>
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<div class="MsoNormal"><b><span style='font-family:"Times New Roman",serif;color:black'>Thanks &amp; Regards,</span></b></div>
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<div class="MsoNormal"><b><span style='font-family:"Times New Roman",serif;color:black'>Mohammed Riyaz Uddin</span></b></div>
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<b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:black'>T: </span></b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:black'>+96611 2078292 Extn: 3023</span><span style='font-family:"Times New Roman",serif;color:black'>
<b>M:</b> +966597477212<br>
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</span></b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:black'>Landmark Arabia, Riyadh Gallery,</span><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:black'></span>
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<b><span style='font-family:"Times New Roman",serif;color:#1F497D'>E:</span></b><span style='font-family:"Times New Roman",serif;color:#1F497D'> <a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span>
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<b><span style='font-family:"Times New Roman",serif;color:#1F497D'>W:</span></b><span style='font-family:"Times New Roman",serif;color:#1F497D'> <a href="http://www.shoexpressme.com/" rel="noreferrer"><span style="color:#0563C1">www.shoexpressme.com</span></a> | <a href="http://www.landmarkgroup.com/" rel="noreferrer"><span style="color:#0563C1">www.landmarkgroup.com</span></a></span>
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<a href="https://www.facebook.com/shoexpressmena" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Times New Roman",serif;color:#1F497D;text-decoration:none'><img width="27" height="27" style="width:.2812in;height:.2812in" id="_x0000_i1057" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI0NzY5MTg2NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.CNqRkAggEJgzeXimAy4y9bbGlTqnSbaCvn6Hi0qQ1C0"></span></a><span style='font-size:10.0pt;font-family:"Times New Roman",serif;color:#1F497D'> 
</span><a href="http://instagram.com/shoexpressme" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Times New Roman",serif;color:#1F497D;text-decoration:none'><img width="27" height="27" style="width:.2812in;height:.2812in" id="Picture_x0020_18" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI0NzY5MTg2NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.L5whsv06dLx7ckRw0U2AXdYHjoZniVlhxwyZ9yhcfAY"></span></a><span style='font-size:10.0pt;font-family:"Times New Roman",serif;color:#1F497D'>  <a href="https://twitter.com/shoexpress_mena" rel="noreferrer"><span style="color:#0563C1">
</span><span style="color:#1F497D;text-decoration:none"><img width="27" height="27" style="width:.2812in;height:.2812in" id="Picture_x0020_29" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI0NzY5MTg2OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.UeEiBrm5qvzQM2aDpfnWjIisrKoStF-ZhlfmhpmMjRM"></span></a>  
</span><a href="https://www.youtube.com/user/shoexpressmena" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Times New Roman",serif;color:#1F497D;text-decoration:none'><img width="27" height="27" style="width:.2812in;height:.2812in" id="Picture_x0020_30" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI0NzY5MTg2OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.uMm2IOE7XWLHDOXkwGqeO6TJnzQSuz-EPWTGGmbWbew"></span></a><span style='font-size:10.0pt;font-family:"Times New Roman",serif;color:#1F497D'></span>
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<a href="http://www.shoexpressme.com/ae/en" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Times New Roman",serif;color:#1F497D;text-decoration:none'><img width="144" height="40" style="width:1.5in;height:.4166in" id="Picture_x0020_31" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI0NzY5MTg3MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.sj0acwoNnOhvs383JrPxl6P29KzinoMJafOIoDgslig"></span></a><span style='font-size:10.0pt;font-family:"Times New Roman",serif;color:#1F497D'></span>
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<div>From: Mohammed Riyazuddin <br>
<b>Sent:</b> Sunday, August 1, 2021 2:50 PM<br>
<b>To:</b> Parvez Khan &lt;[email-masked]&gt;; Suvadeep Saha <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a>; Vinod Sharma &lt;[email-masked]&gt;<br>
<b>Cc:</b> Tilak Dhimal &lt;[email-masked]&gt;; Zuheb Tambe &lt;[email-masked]&gt;; Shoexpress Oasisalkharj &lt;[email-masked]&gt;; Centrepoint Kharj &lt;[email-masked]&gt;; Balagopal Venu Nair &lt;[email-masked]&gt;;
 Escalations Dxbteam &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Prashanthm Shetty &lt;[email-masked]&gt;; Nahla AlMutlaq &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#2875569] - Re: C&amp;C Order - Delayed</div>
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<div class="MsoNormal">Dear Team,</div>
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<div class="MsoNormal">Please confirm whether below C&amp;C order has been shipped to store or not.</div>
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<div class="MsoNormal"><b><span style='font-family:"Times New Roman",serif;color:black'>Thanks &amp; Regards,</span></b></div>
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<div class="MsoNormal"><b><span style='font-family:"Times New Roman",serif;color:black'>Mohammed Riyaz Uddin</span></b></div>
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<b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:black'>T: </span></b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:black'>+96611 2078292 Extn: 3023</span><span style='font-family:"Times New Roman",serif;color:black'>
<b>M:</b> +966597477212<br>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:black'>P.O. Box 91861, Riyadh 11643, Kingdom of Saudi Arabia</span></div>
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<b><span style='font-family:"Times New Roman",serif;color:#1F497D'>E:</span></b><span style='font-family:"Times New Roman",serif;color:#1F497D'> <a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span>
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<b><span style='font-family:"Times New Roman",serif;color:#1F497D'>W:</span></b><span style='font-family:"Times New Roman",serif;color:#1F497D'> <a href="http://www.shoexpressme.com/" rel="noreferrer"><span style="color:#0563C1">www.shoexpressme.com</span></a> | <a href="http://www.landmarkgroup.com/" rel="noreferrer"><span style="color:#0563C1">www.landmarkgroup.com</span></a></span>
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</span><a href="https://www.youtube.com/user/shoexpressmena" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Times New Roman",serif;color:#1F497D;text-decoration:none'><img width="27" height="27" style="width:.2812in;height:.2812in" id="Picture_x0020_25" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI0NzY5MTg2OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.uMm2IOE7XWLHDOXkwGqeO6TJnzQSuz-EPWTGGmbWbew"></span></a><span style='font-size:10.0pt;font-family:"Times New Roman",serif;color:#1F497D'></span>
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<b>From:</b> Shoexpress Oasisalkharj &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, August 1, 2021 2:37 PM<br>
<b>To:</b> Mohammed Riyazuddin &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint Kharj &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Balagopal Venu
 Nair &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Prashanthm Shetty &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Nahla AlMutlaq &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#2875569] - Re: C&amp;C Order - Delayed</div>
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black">Dear Riyaz</span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black">I had confirmed with mr Richard he say he dont have received any online order so kindly check with warehouses team .</span></div>
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<b><span style='font-size:5.0pt;font-family:"Tahoma",sans-serif;color:#777777'> 
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<b><i><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:black;background:white'>Best Regards,</span></i></b><b><i><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white'>​</span></i></b><b><i><span style="font-size:10.0pt;color:#1F497D;background:white">
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<i><span style="font-size:10.0pt;color:#1F497D">mohd iqbal</span></i><b><i><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#777777'></span></i></b>
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<i><span style='font-family:"Arial Black",sans-serif;color:black'>Oasis Mall, Alkharj Riyadh Kindom of Saudi Arabia</span></i><b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#1F497D'></span></b>
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<b><span style="color:black">From:</span></b><span style="color:black"> Shoexpress Oasisalkharj &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Sunday, August 1, 2021 2:01 PM<br>
<b>To:</b> Mohammed Riyazuddin &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint Kharj &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Balagopal Venu
 Nair &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Prashanthm Shetty &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Nahla AlMutlaq &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#2875569] - Re: C&amp;C Order - Delayed</span> </div>
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black">Dear Riyaz</span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black">But as of now we don't have received any online order kindly check with warehouse team.</span></div>
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<b><i><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:black;background:white'>Best Regards,</span></i></b><b><i><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white'>​</span></i></b><b><i><span style="font-size:10.0pt;color:#1F497D;background:white">
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<i><span style="font-size:10.0pt;color:#1F497D">mohd iqbal</span></i><b><i><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#777777'></span></i></b>
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<i><span style="color:black">0506671360</span></i><b><i><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#777777'></span></i></b>
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<i><span style='font-family:"Arial Black",sans-serif;color:black'>Oasis Mall, Alkharj Riyadh Kindom of Saudi Arabia</span></i><b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#1F497D'></span></b>
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<b><span style="color:black">From:</span></b><span style="color:black"> Mohammed Riyazuddin &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Sunday, August 1, 2021 12:57 PM<br>
<b>To:</b> Centrepoint Kharj &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Balagopal Venu Nair &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Shoexpress Oasisalkharj
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Prashanthm Shetty &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Nahla AlMutlaq &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2875569] - Re: C&amp;C Order - Delayed</span> </div>
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<div class="xxmsonormal" style="margin-bottom:12.0pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Assistance Required: Need Urgent pick up<br>
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Issue Description: Customer placed an order on #13-Jul-2021 and till now she has not received the order. As per the hybris the order status is READY_TO_SHIPPED.<br>
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Kindly check and update if the order is physically available at the store, kindly contact the customer on #+966557243162  and handover the order.<br>
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Please assist in closing this case on priority. The order has already missed the delivery time frame.</span></div>
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<a id="OWAAM1CBB15C4860A4A3094A00CB81394F2DF" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Balagopal Venu Nair</span></a> – Need your intervention please.</div>
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<div class="xxmsonormal"><img width="1127" height="41" style="width:11.7395in;height:.427in" id="x_x__x005f_x0000_i1034" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI0NzY5MTg3MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.QvqrHLau7wwMvvN3aDSpeQmcS0Hs2xRB4luyRC3znUo"></div>
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<div class="xxmsonormal"><b><span style='font-family:"Times New Roman",serif;color:black'>Thanks &amp; Regards,</span></b></div>
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<div class="xxmsonormal"><b><span style='font-family:"Times New Roman",serif;color:black'>Mohammed Riyaz Uddin</span></b></div>
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<b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:black'>T: </span></b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:black'>+96611 2078292 Extn: 3023</span><span style='font-family:"Times New Roman",serif;color:black'>
<b>M:</b> +966597477212<br>
</span><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:black'>A:
</span></b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:black'>Landmark Arabia, Riyadh Gallery,</span>
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<div class="xxmsonormal"><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:black'>P.O. Box 91861, Riyadh 11643, Kingdom of Saudi Arabia</span></div>
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<b><span style='font-family:"Times New Roman",serif;color:#1F497D'>E:</span></b><span style='font-family:"Times New Roman",serif;color:#1F497D'> <a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span>
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<b><span style='font-family:"Times New Roman",serif;color:#1F497D'>W:</span></b><span style='font-family:"Times New Roman",serif;color:#1F497D'> <a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.shoexpressme.com%2F&amp;data=04%7C01%7Cmohammed.riyazuddin%40landmarkgroup.com%7C7c04680155044736059908d954e0a98e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637634146157670287%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=i8jXTRT9e2LaDQcTCESNQv8sZvEd%2FHh6lHIYEPOsrXE%3D&amp;reserved=0" rel="noreferrer"><span style="color:#0563C1">www.shoexpressme.com</span></a> | <a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7Cmohammed.riyazuddin%40landmarkgroup.com%7C7c04680155044736059908d954e0a98e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637634146157680240%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=xmC4IfR2d3NnQR0yr6wg6zSbC5oacpp%2FqOiab2%2BgeT4%3D&amp;reserved=0" rel="noreferrer"><span style="color:#0563C1">www.landmarkgroup.com</span></a></span>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fshoexpressmena&amp;data=04%7C01%7Cmohammed.riyazuddin%40landmarkgroup.com%7C7c04680155044736059908d954e0a98e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637634146157680240%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=2%2FX7HqRlxBIBtp3ctLagkWWakTO9BkKTvxt7YrHbBaQ%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Times New Roman",serif;color:#1F497D;text-decoration:none'><img width="27" height="27" style="width:.2812in;height:.2812in" id="x_x_Picture_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI0NzY5MTg2NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.CNqRkAggEJgzeXimAy4y9bbGlTqnSbaCvn6Hi0qQ1C0"></span></a><span style='font-size:10.0pt;font-family:"Times New Roman",serif;color:#1F497D'> 
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Finstagram.com%2Fshoexpressme&amp;data=04%7C01%7Cmohammed.riyazuddin%40landmarkgroup.com%7C7c04680155044736059908d954e0a98e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637634146157680240%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=L4WwENG6dxC4EQOzDLJD1wcua4EFPwQ2iv4gfi1eWkk%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Times New Roman",serif;color:#1F497D;text-decoration:none'><img width="27" height="27" style="width:.2812in;height:.2812in" id="x_x_Picture_x0020_7" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI0NzY5MTg2NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.L5whsv06dLx7ckRw0U2AXdYHjoZniVlhxwyZ9yhcfAY"></span></a><span style='font-size:10.0pt;font-family:"Times New Roman",serif;color:#1F497D'>  <a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fshoexpress_mena&amp;data=04%7C01%7Cmohammed.riyazuddin%40landmarkgroup.com%7C7c04680155044736059908d954e0a98e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637634146157690195%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=p3em61Z9NmVmfbLXdwjhxJo5G6fl21bodwPuBqwYTeI%3D&amp;reserved=0" rel="noreferrer"><span style="color:#0563C1">
</span><span style="color:#1F497D;text-decoration:none"><img width="27" height="27" style="width:.2812in;height:.2812in" id="x_x_Picture_x0020_8" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI0NzY5MTg2OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.UeEiBrm5qvzQM2aDpfnWjIisrKoStF-ZhlfmhpmMjRM"></span></a>  
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fuser%2Fshoexpressmena&amp;data=04%7C01%7Cmohammed.riyazuddin%40landmarkgroup.com%7C7c04680155044736059908d954e0a98e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637634146157690195%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=y%2FlZCyUHBKfMXtsH3PK7NYU8qiiWSVUtwWTmodZt4Jk%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Times New Roman",serif;color:#1F497D;text-decoration:none'><img width="27" height="27" style="width:.2812in;height:.2812in" id="x_x__x005f_x0000_i1030" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI0NzY5MTg2OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.uMm2IOE7XWLHDOXkwGqeO6TJnzQSuz-EPWTGGmbWbew"></span></a>
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<div class="xxmsonormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.shoexpressme.com%2Fae%2Fen&amp;data=04%7C01%7Cmohammed.riyazuddin%40landmarkgroup.com%7C7c04680155044736059908d954e0a98e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637634146157700153%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=K%2Bol4SG%2BIDS5fYkd6r%2Bmz6SW%2BD5GmxWpl28tPY1Ep0o%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Times New Roman",serif;color:#1F497D;text-decoration:none'><img width="144" height="40" style="width:1.5in;height:.4166in" id="x_x__x005f_x0000_i1029" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI0NzY5MTg3MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.sj0acwoNnOhvs383JrPxl6P29KzinoMJafOIoDgslig"></span></a></div>
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<b>From:</b> Mohamed Sabri &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Sunday, August 1, 2021 10:22 AM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Prashanthm Shetty &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohammed Riyazuddin &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2875569] - Re:</div>
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<div class="xxmsonormal">++ adding Shoexpress concern person. </div>
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<a id="OWAAMD819EDB87A1E421EA8F45161B64E495D" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Prashanthm Shetty</span></a>  <span style="color:black;background:#E1DFDD"><a href="mailto:@Mohammed%20Riyazuddin" rel="noreferrer">@Mohammed
 Riyazuddin</a></span> </div>
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<div class="xxmsonormal"><b><span style="color:#1F497D">Thanks &amp; Regards,</span></b></div>
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<div class="xxmsonormal"><b><span style="color:#1F497D">Mohammed Sabry,</span></b></div>
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<div class="xxmsonormal"><span style="font-size:9.0pt;color:#777777">Shoe Mart – KSA</span></div>
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<b><span style="font-size:8.0pt;color:#777777">EXT: </span>
</b><span style="font-size:8.0pt;color:#777777">3818 <b>Mobile</b>: +966 54 560 8790, 50 186 4746,
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<span style="font-size:8.0pt;color:#777777">Email : <a href="mailto:[email-masked]" rel="noreferrer">
<span style="color:#0563C1">[email-masked]</span></a></span><span style="font-size:10.0pt;color:#1F497D"><br>
</span><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.riyadhgallery.com%2Far%2F&amp;data=04%7C01%7Cmohammed.riyazuddin%40landmarkgroup.com%7C7c04680155044736059908d954e0a98e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637634146157700153%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=Ap2L0Bvuiw%2FHiF0fr9gazPPj5ZuvLQeycmRjv8QpCek%3D&amp;reserved=0" rel="noreferrer"><span style="color:#0563C1">Riyadh
 Gallery Mall</span></a> I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span>
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<div class="xxmsonormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Flandmarkgroup.com%2F&amp;data=04%7C01%7Cmohammed.riyazuddin%40landmarkgroup.com%7C7c04680155044736059908d954e0a98e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637634146157710116%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=RY5GvcRPi%2BWYnpOb5iz6INIZCcpJOQgnwYpuyv%2BEHvw%3D&amp;reserved=0" rel="noreferrer"><span style="color:#1F497D;text-decoration:none"><img width="192" height="44" style="width:2.0in;height:.4583in" id="x_x_Picture_x0020_9" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI0NzY5MTg3MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.S8Tgb2iBK_dRn4i97EsY_KlCsjfyeTPfxrXOW4t1p-4"></span></a></div>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FLandmarkArabia&amp;data=04%7C01%7Cmohammed.riyazuddin%40landmarkgroup.com%7C7c04680155044736059908d954e0a98e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637634146157710116%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=T6IcgABTVgHBKkhalLe%2BpmvrugQ33uFqLDnEzTRQQr4%3D&amp;reserved=0" rel="noreferrer"><span lang="EN-GB" style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#5D6061;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="x_x_Picture_x0020_10" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI0NzY5MTg3MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.QgEaNs3-1R6jHXw-dc7j52HBOq0X9gTaAAw9ZIsnupI"></span></a><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D'> </span><a href="@LandmarkArabia" rel="noreferrer"><span lang="EN-GB" style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#5D6061;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="x_x_Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI0NzY5MTg3NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.u-pWb7vafy23anwHMV7I277TlR9SDdRHR3CanZ8xeZ4"></span></a><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D'> </span><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flandmark-group&amp;data=04%7C01%7Cmohammed.riyazuddin%40landmarkgroup.com%7C7c04680155044736059908d954e0a98e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637634146157710116%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=4tnm%2BRldRATSF7HD5t40wxSw%2B0OIW2YYor3WBn8eUyw%3D&amp;reserved=0" rel="noreferrer"><span lang="EN-GB" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#777777;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="x_x_Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI0NzY5MTg3NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.P9CaKd7U5H1aJjD0koXInzycrXIAdrR-DDVvrRGNhM8"></span></a>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Friday, July 30, 2021 8:08 AM<br>
<b>To:</b> Mohamed Sabri &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#2875569] - Re:</div>
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<div><b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b></div>
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<div class="xxmsonormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please take a look at ticket
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2875569&amp;data=04%7C01%7Cmohammed.riyazuddin%40landmarkgroup.com%7C7c04680155044736059908d954e0a98e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637634146157720068%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=CA3P%2FPtjoepq8tCuFl9ANrwlbPR%2FhQ2cOFNHdSySPEU%3D&amp;reserved=0" rel="noreferrer">
#2875569</a> raised by Manal Aldossri (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<div class="xxmsonormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,<br>
<br>
Order Date : 13-Jul-2021<br>
Order ID:  6329410530<br>
Store code :  Shoexpress21044<br>
Tracking ID: 632941053022999991<br>
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Assistance Required: Need Urgent pick up<br>
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Issue Description: Customer placed an order on #13-Jul-2021 and till now she has not received the order. As per the hybris the order status is READY_TO_SHIPPED.<br>
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Kindly check and update if the order is physically avail at the store, kindly contact the customer on #+966557243162  and handover the order.<br>
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Please assist in closing this case on priority. The order has already missed the delivery time frame.<br>
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Thank you for your help!<br>
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Regards, </span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Wed, 28 Jul at 3:12 PM
<span class="xxseparator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>​​مرحبا منال,<br>
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شكرًا على تواصلك معنا.<br>
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نحن نعمل على طلبك - وسنبذل قصارى جهدنا لتجهيز طلبك (6329410530) باسرع وقت ممكن.<br>
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الرجاء السماح لنا ببعض الوقت، شاكرين لك تعاونك وتفهمك معنا.<br>
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لا تتردد في الاتصال إذا كنت بحاجة إلى مزيد من المساعدة.<br>
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نحن نقدر صبرك.<br>
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أصدقائك،<br>
فريق الدعم</span><span dir="LTR"></span>
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