Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 06 Aug 2021 09:51:06 +0000

Hi Ebrahim Qasem,  The customer has responded to the ticket.  Returns  Ticket comment <span style="-webkit-text-size-adjust: auto; background-color: rgb(255, 255, 255)">Please note that it has been over three weeks now since i returned the item and i have still not received the refund. I am also waiting for a refund for another order which did not arrive at the store on time- </span><span dir="ltr" style="-webkit-text-size-adjust: auto">6329575434</span><span style="-webkit-text-size-adjust: auto; background-color: rgb(255, 255, 255)"> (total sar 51 for this one). </span><div style="-webkit-text-size-adjust: auto"><br></div>
<div style="-webkit-text-size-adjust: auto">I look forward to receiving the refund promptly. <br>
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<br><div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 28 Jul 2021, at 21:35, Max &lt;[email-masked]&gt; wrote:<br><br>
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<font style="vertical-align: inherit"><font dir="ltr" style="vertical-align: inherit"><font style="vertical-align: inherit"><font style="vertical-align: inherit">Hi Fatima ,</font></font></font></font><br><br>
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<div>Thank you for reaching out to us.</div>
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<br>We apologize for the inconvenience that has happened.</div>
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<br>Regarding the order: 6327214647 Please note that the refund has been processed successfully from our side for the amount (SAR68.00), however due to some concerns with the payment vendor, the refund has been rejected.</div>
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<br>Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks.</div>
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<br>Please check the bank statement once the mentioned period is over to make sure that the refund has been credited.</div>
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<br>Feel free to reach out to us for any further assistance.</div>
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<br>Your Friends</div>
<div><font style="vertical-align: inherit"><font style="vertical-align: inherit">The Support Team</font></font></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2912717