Subject: New Reply Received - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 04 Aug 2021 08:39:44 +0000 (UTC)

Hi Ebrahim Qasem,  The customer has responded to the ticket.  need escalation  Ticket comment <div dir="ltr">Hi Max,<div>
<br>This is being arranged on priority.<br><div><div dir="ltr" class="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr">
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<span style="font-family:Arial;font-size:medium;color:rgb(6,31,221);width:290px;vertical-align:top;font-weight:bold">Mirza Muhammad</span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;font-size:10pt;color:rgb(6,31,221);width:290px;vertical-align:top">Account Management</span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><a href="http://shipa.com/logistics-for-business/shipa-delivery/" style='font-family:"Times New Roman";font-size:medium' target="_blank" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-delivery-sig.png" width="200"></a><span style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'></span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><strong>M:</strong> +966 594621492</span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><a href="mailto:[email-masked]" style="color:rgb(6,31,221)" target="_blank" rel="noreferrer">[email-masked]</a></span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><a href="http://shipa.com/logistics-for-business/shipa-delivery/" style="color:rgb(6,31,221)" target="_blank" rel="noreferrer">shipa.com/delivery</a></span><br>
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<div>On Wed, Aug 4, 2021 at 11:34 AM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>There is a new comment in the ticket submitted by مريم to HelpMaxAE</div>
<br> Comment added by : Akshay Berry<br><br>Comment Content: <br><div>
<div class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif"><a id="gmail-m_-8647777431183107936OWAAM367E66EBE2BD4BEE851E8EA2D319EB5D" href="mailto:[email-masked]" rel="noreferrer" target="_blank"><span style="font-family:Calibri,sans-serif;text-decoration:none">@Mirza Muhammad</span></a>
<a id="gmail-m_-8647777431183107936OWAAM25E1AF1B078D4B93A3E9EC51509EBA4C" href="mailto:[email-masked]" rel="noreferrer" target="_blank">
<span style="font-family:Calibri,sans-serif;text-decoration:none">@[email-masked]</span></a>
<a id="gmail-m_-8647777431183107936OWAAM9C87DA1661814979A4A71651134AB1B1" href="mailto:[email-masked]" rel="noreferrer" target="_blank">
<span style="font-family:Calibri,sans-serif;text-decoration:none">@[email-masked]</span></a>,</span></div>
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<div class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif">Collection still not done. Arrange asap.</span></div>
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<div class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif">Order ID: 6329547781</span></div>
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<div class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif">Tracking ID: SD002530407</span></div>
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<div class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif">Regards,</span></div>
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<div class="MsoNormal"><b><span style="font-family:Calibri,sans-serif">Akshay Berry</span></b></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Calibri,sans-serif">Email:
<a href="mailto:[email-masked]" rel="noreferrer" target="_blank"><span style="color:windowtext">[email-masked]</span></a></span></div>
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<span style="font-size:10pt;font-family:Calibri,sans-serif">T: +971 4 5172125</span><span style="font-size:11pt;font-family:Calibri,sans-serif"></span>
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<div>From:<span style="font-size:11pt;font-family:Calibri,sans-serif"> Shipa Delivery Support (<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>) &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, August 1, 2021 8:07 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Karim Asklany &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> RE: New comment - [#2889942] need escalation</span>
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<b><i><span style="font-size:13.5pt;font-family:Verdana,sans-serif;color:indianred">External email sender, please take precaution.</span></i></b><span style="font-size:10pt;font-family:Verdana,sans-serif;color:indianred"></span>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Verdana,sans-serif">Dear All,<br>
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Kindly note that we will proceed with the collection at the earliest as requested.<br>
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Best regards,  </span></div>
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<span>Azmy Awad </span><br>
<span>Customer Care</span><br>
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7Cakshay.berry1%40landmarkgroup.com%7Caa0c0450eeec4fc60bf508d955066eb9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637634308379407287%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=WQX3AZFtDd6L%2Flz%2BK%2FhVLvhL%2FLhVaIrS5TsUNSfWPMA%3D&amp;reserved=0" rel="noreferrer" target="_blank"><span style="font-size:10pt;font-family:Verdana,sans-serif;border:1pt solid windowtext;padding:0in;text-decoration:none"><img width="160" height="160" style="width: 1.6666in; height: 1.6666in" id="gmail-m_-8647777431183107936_x0000_i1035" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI0NTE3NzM3MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.aDcPSzsLfbG6I_7jlimA5psU2ZybP0rX2MsSFBppSy8" alt="Image removed by sender."></span></a><span style="font-size:10pt;font-family:Verdana,sans-serif"><br>
<strong><span style="font-family:Verdana,sans-serif">M:</span></strong><span> 800 SHIPA</span><br>
<span><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7Cakshay.berry1%40landmarkgroup.com%7Caa0c0450eeec4fc60bf508d955066eb9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637634308379407287%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=WQX3AZFtDd6L%2Flz%2BK%2FhVLvhL%2FLhVaIrS5TsUNSfWPMA%3D&amp;reserved=0" rel="noreferrer" target="_blank"><span style="color:rgb(242,102,65);text-decoration:none">www.shipa.com</span></a>
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<strong><span style="font-size:10pt;font-family:Verdana,sans-serif">From:
</span></strong><span style="font-size:10pt;font-family:Verdana,sans-serif">CST000000006 Shipa Customer &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<strong><span style="font-family:Verdana,sans-serif">Sent: </span></strong>1/8/2021 5:19 PM GMT+04:00<br>
<strong><span style="font-family:Verdana,sans-serif">To: </span></strong><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; EMP561 Sajeda Alghneimin (<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>)<br>
<strong><span style="font-family:Verdana,sans-serif">Cc: </span></strong><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<strong><span style="font-family:Verdana,sans-serif">Subject: </span></strong>New comment - [#2889942] need escalation<br>
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<div><span style="font-size:10.5pt;font-family:-apple-system">There is a new comment in the ticket submitted by مريم to HelpMaxAE</span></div>
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Comment added by : Karim Asklany<br>
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Comment Content: </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dear
<a id="gmail-m_-8647777431183107936OWAAME931897EFBAC46269989273906D980B0" href="mailto:[email-masked]" rel="noreferrer" target="_blank">
<span style="font-family:Calibri,sans-serif;text-decoration:none">@AbdulKareem Hassan</span></a> &amp;
<a id="gmail-m_-8647777431183107936OWAAMDDD506EE79EA452C8ABF8D8322D9ABB4" href="mailto:[email-masked]" rel="noreferrer" target="_blank">
<span style="font-family:Calibri,sans-serif;text-decoration:none">@Mirza Muhammad</span></a> – please assist to collect RVP #<b>SD002530407
</b>ASAP.</span></div>
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<i><span style='font-size:10pt;font-family:"Arial Nova Light",sans-serif'>Best Regards</span></i><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Akshay Berry &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Sunday, August 1, 2021 3:38 PM<br>
<b>To:</b> Shipa Delivery Support &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; Karim Asklany &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2889942] - need escalation</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"><a id="gmail-m_-8647777431183107936OWAAM1051A585B95F4D708A226191FDE7F91F" href="mailto:[email-masked]" rel="noreferrer" target="_blank"><span style="font-family:Calibri,sans-serif;text-decoration:none">@Karim Asklany</span></a>
 Need assistance to arrange collection on priority.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Pending since July 16th</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<b><span style="font-family:-apple-system">Akshay Berry</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10pt;font-family:-apple-system">Email:
<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a></span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10pt;font-family:-apple-system">T: +971 4 5172125</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Shipa Delivery Support (<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>) &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<b>Sent:</b> Sunday, August 1, 2021 10:20 AM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2889942] - need escalation</span>
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<span style="font-size:10pt;font-family:Verdana,sans-serif">Dear Team,  <br>
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We will do our best to arrange the collection at the earliest convenience.<br>
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Best regards,  </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span><span style="font-size:10pt;font-family:Verdana,sans-serif">Sajeda Alghneimin
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</span><span><span style="font-size:10pt;font-family:Verdana,sans-serif">Customer Care</span></span><span style="font-size:10.5pt;font-family:-apple-system"><br>
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</span><strong><span style="font-size:10pt;font-family:Verdana,sans-serif">M:</span></strong><span><span style="font-size:10pt;font-family:Verdana,sans-serif"> 800 SHIPA</span></span><span style="font-size:10pt;font-family:Verdana,sans-serif"><br>
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<strong><span style="font-size:10pt;font-family:Verdana,sans-serif">From:
</span></strong><span style="font-size:10pt;font-family:Verdana,sans-serif">CST000000006 Shipa Customer &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<strong><span style="font-family:Verdana,sans-serif">Sent: </span></strong>1/8/2021 9:44 AM GMT+04:00<br>
<strong><span style="font-family:Verdana,sans-serif">To: </span></strong><a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br>
<strong><span style="font-family:Verdana,sans-serif">Cc: </span></strong><a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br>
<strong><span style="font-family:Verdana,sans-serif">Subject: </span></strong>Fwd: [#2889942] - need escalation<br>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Remainder.<br>
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Problem Statement: Late Collection<br>
Order Date: Jul 14, 2021<br>
Order ID: 6329547781<br>
Tracking ID: SD002530407<br>
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Assistance Required: Need Urgent Collection<br>
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Issue Description: The return request was created on 16/07/2021 and till now the item has not been collected from the customer so kindly arrange the collection on a priority basis.<br>
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Regards,</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2889942