Subject: RE: Refund Not Processed // 7473875003
From: Merchant Back Offices <[email-masked]>
To: Megh singh <[email-masked]>, Merchant Back Offices <[email-masked]>, Payment Gateway Team <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Ebrahim <[email-masked]>, Manish Kumar <[email-masked]>, "Ala Hamood" <[email-masked]>, Nooruddeen Othiyil <[email-masked]>, Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 1 Aug 2021 08:37:42 +0000

Good day,

kindly note the below as the refund was processed

 Redha Nowrooz

 Merchant Back Office Administrator - Business Support,
  +973 17117272   17212109   +973 17117117
   [email-masked]<mailto:[email-masked]>    www.credimax.com.bh<http://www.credimax.com.bh>                                              <https://www.youtube.com/channel/UCnlPcrsrWZ9mAUF06oyCyXQ>  <https://www.facebook.com/credimaxbscbh>  <https://www.instagram.com/credimax.b.s.c/?hl=en>

 CrediMax B.S.C.(c) | Bldg 858 | Road 3618 | Al Seef District 436 | P.O. Box 5350 | Kingdom of Bahrain

CrediMax B.S.C. - A Financing Company Licensed by Central Bank of Bahrain                                                                                                   
From: Megh singh [mailto:[email-masked]]
Sent: Sunday, August 01, 2021 9:15 AM
To: Merchant Back Offices; Payment Gateway Team
Cc: Shakeeb Arsalan; Ebrahim; Manish Kumar; Ala Hamood; Nooruddeen Othiyil; Jessie Caparas; Apoorv Joshi; Escalations Dxbteam
Subject: RE: Refund Not Processed // 7473875003

Dear Team,

Please process a refund for the below order.

The amount is BD 40.24

Sr. No

Received Time

Terminal ID

Brand ID

Authorization Code

Action

Currency Code

Trans. Amount

 Result Code

Host Response

 Mer. TrackID

 TranId

 Ref. Id

ECI

IP Address

UDF1

UDF2

4616

6/27/2021 22:47

'677950

'BENEFIT

'612347

1 - Purchase

'048

40.24

'CAPTURED

'00

'7473875003

'202117888358723

'117815299264

'7

'109.161.220.2

'95195ac0-e12c-454d-a4d4-0148a6ab6659

'BENEFIT

Kind regards
Megh

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 27, 2021 11:52 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Megh singh <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Ala Hamood <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Not Processed // 7473875003

@Megh singh<mailto:[email-masked]>

Can you help us out on the below?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 27, 2021 12:43 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Ala Hamood <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Not Processed // 7473875003

External email sender, please take precaution.
Hi Team,

With reference to the order number:  7473875003

Kindly assist to investigate regarding drop payment:

Amount Deducted: BHD 40.24
Date of Deduction: June 27, 2021
Email Address: [email-masked]<mailto:[email-masked]>
Auth Code: 043762
Payment Mode: BENEFIT

Thank you for your help! Attached is his Bank Statement.

Regards,
Apoorv

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 22, 2021 1:29:30 PM
Subject: Refund Not Processed  // 7473875003

Hi Team,

Problem Statement : Refund Not Processed

Ticket id : 04171017
Order Date : Jun 27, 2021
Order ID: 7473875003
Total Price : BHD40.24

Issue Description : The ticket was created on 7/16/21 and till now the refund has not been initiated.

Regards
Ebrahim Hageb

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