Subject: New comment - [#2886096] رد: شارك رأيك وملاحظاتك معنا
From: Centrepoint <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Date: Mon, 26 Jul 2021 13:46:30 +0000

There is a new comment in the ticket submitted by Ebrahim Qasem to HelpCPAE   Comment added by : Sachin Maheshwari  Comment Content:  <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>HI
<a id="OWAAME3BC7E3F4AC34635B582EEDEE8C52C0E" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Akshay Berry</span></a>,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Pls get this marked as lost by Courier team &amp; process refund.</span></div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:8.0pt;font-family:"Helv",sans-serif;color:black'>Regards,</span></div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:8.0pt;font-family:"Helv",sans-serif;color:black'>Sachin
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Akshay Berry &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, July 26, 2021 5:30 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; Sachin Maheshwari &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - رد: شارك رأيك وملاحظاتك معنا</span>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><a id="OWAAM1BF099F910194EFDBAFC7B43F2B5A9FF" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sachin
 Maheshwari</span></a>,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Please approve refund of SAR 343 for the item not delivered.      
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Regards,</span></div>
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<div class="MsoNormal"><b><span style='font-family:"Calibri",sans-serif'>Akshay Berry</span></b></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif'>Email:
<a href="mailto:[email-masked]" rel="noreferrer"><span style="color:windowtext">[email-masked]</span></a></span></div>
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<span style='font-size:10.0pt;font-family:"Calibri",sans-serif'>T: +971 4 5172125</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, July 26, 2021 3:25 PM<br>
<b>To:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Ticket Assigned - رد: شارك رأيك وملاحظاتك معنا</span>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">Hi Akshay Berry,<br>
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A new ticket has been assigned to you. Please follow the link below to view the ticket.<br>
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</span><span style="font-size:10.5pt">رد</span><span style="font-size:10.5pt;font-family:-apple-system">:
</span><span style="font-size:10.5pt">شارك</span><span style="font-size:10.5pt;font-family:-apple-system">
</span><span style="font-size:10.5pt">رأيك</span><span style="font-size:10.5pt;font-family:-apple-system">
</span><span style="font-size:10.5pt">وملاحظاتك</span><span style="font-size:10.5pt;font-family:-apple-system">
</span><span style="font-size:10.5pt">معنا</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span style='font-family:"Arial",sans-serif;color:black'>Problem Statement: Missing items / Refund approval </span></div>
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<span style='font-family:"Arial",sans-serif;color:black'>Order Date :
</span><span style='font-family:"Arial",sans-serif;color:#005A95'>Jun 28, 2021</span><span style='font-family:"Arial",sans-serif;color:black'>
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<span style='font-family:"Arial",sans-serif;color:black'>Order ID:
</span><span style='font-family:"Arial",sans-serif;color:#005A95'>6324023130</span><span style='font-family:"Arial",sans-serif;color:black'>
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<div class="MsoNormal"><span style='font-family:"Arial",sans-serif;color:black'>Tracking ID: Z4588508</span></div>
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<div class="MsoNormal"><span style='font-family:"Arial",sans-serif;color:black'>Total Price: SAR343</span></div>
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<div class="MsoNormal"><span style='font-family:"Arial",sans-serif;color:black'>Concept: BABYSHOP</span></div>
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<div class="MsoNormal"><span style='font-family:"Arial",sans-serif;color:black'>Assistance Required: Need missing items</span></div>
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<div class="MsoNormal"><span style='font-family:"Arial",sans-serif;color:black'>Issue Description: Customer placed order for 10 items but as per the customer has only received 9 items, Under the consignment details we can see that all 10 items have been shipped
 from our side.</span></div>
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<div class="MsoNormal"><span style='font-family:"Arial",sans-serif;color:black'>The missing item </span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-family:"Arial",sans-serif;color:black'>161229818 - - The First Years Warming Bathtub</span></div>
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<span style='font-family:"Arial",sans-serif;color:black'>Case history : The customer reached out to us on
</span><span style='font-family:"Arial",sans-serif;color:#005A95'>July 12</span><span style='font-family:"Arial",sans-serif;color:black'>, 2021. and it has been escalated to courier team and they have responded that the shipment as same received from your end
 . </span>
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<span style='font-family:"Arial",sans-serif;color:black'>Customer's history : The customer is with us since
</span><span style='font-family:"Arial",sans-serif;color:#005A95'>3/29/21</span><span style='font-family:"Arial",sans-serif;color:black'> and this is his second order with us. </span>
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<div class="MsoNormal"><span style='font-family:"Arial",sans-serif;color:black'>Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. </span></div>
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<div class="MsoNormal"><span style='font-family:"Arial",sans-serif;color:black'>Regards,</span></div>
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<div class="MsoNormal"><span style='font-family:"Arial",sans-serif;color:black'>Ebrahim Hageb</span></div>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2886096&amp;data=04%7C01%7Csachin.maheshwari%40landmarkgroup.com%7C97062df2de11490be22708d9503971e0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637629029920923867%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=15gnq6sQUJv4HSQODHy4aD7Q6Zcy2LuNj%2Ft%2F8VOkHNo%3D&amp;reserved=0" rel="noreferrer">https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2886096</a>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">2886096:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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