Subject: New comment - [#2761852] Refund not Processed
From: Centrepoint <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Cc: [email-masked]
Date: Mon, 26 Jul 2021 12:51:06 +0000

There is a new comment in the ticket submitted by Ebrahim Qasem to HelpCPAE   Comment added by : Mohammed Athar  Comment Content:  <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAME955540275B84EE6B0D7076A3CC2D329" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sankar T</span></a> Noted.Thanks.</div>
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<div>From: Sankar T &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, July 26, 2021 3:49 PM<br>
<b>To:</b> Mohammed Athar (TCS) &lt;[email-masked]&gt;; Faraz Lohani &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Singaravel Perambalam &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Nooruddeen Othiyil &lt;[email-masked]&gt;; Suhas Bennikal &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Ticket Assigned - Refund not Processed</div>
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<b><i><span lang="EN-IN" style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span lang="EN-IN" style="color:indianred"></span>
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<div class="MsoNormal"><span lang="EN-IN">Hi <a id="OWAAM1527D79A8F4D704EBD17428B57D89915" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohammed Athar (TCS)</span></a> – That’s exactly the request from my end too. If you get any request, instead of looping me in the email, ask the requester to create a JIRA with proper details
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<div class="MsoNormal"><span lang="EN-IN">JIRA Subject line : Paypal refund without charges : Order no</span></div>
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<div class="MsoNormal"><span lang="EN-IN">Thanks,</span></div>
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<div class="MsoNormal"><span lang="EN-IN">Sankar.</span></div>
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<b><span style="font-size:12.0pt;color:black">From: </span></b><span style="font-size:12.0pt;color:black">"Mohammed Athar (TCS)" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Date: </b>Monday, 26 July 2021 at 6:14 PM<br>
<b>To: </b>Sankar T &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;,
 Singaravel Perambalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc: </b>Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Nooruddeen Othiyil &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Suhas Bennikal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject: </b>RE: Ticket Assigned - Refund not Processed</span>
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<div class="MsoNormal">Hi <a id="OWAAMD6F3B81E58F04088905CA0158A483D68" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sankar T</span></a> Please understand that this query is not from my side. I have only added you in the email to assist the concerned team based on the urgency of the request.</div>
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<div class="MsoNormal">HI <a id="OWAAM3708B4F925EC43C29947F0856B09D26B" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Faraz Lohani</span></a> Going forward any refund related to PayPal, please follow the below instructions from Sankar &amp; also please inform the same to your team also.</div>
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<div class="MsoNormal">Thanks &amp; Regards,</div>
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<div class="MsoNormal">Athar Mohammed,</div>
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<div class="MsoNormal">Finance Executive-Ecom</div>
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<b>From:</b> Sankar T &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, July 26, 2021 3:32 PM<br>
<b>To:</b> Mohammed Athar (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Singaravel Perambalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nooruddeen Othiyil &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Suhas Bennikal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: Ticket Assigned - Refund not Processed</div>
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<b><i><span lang="EN-IN" style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span lang="EN-IN" style="color:indianred"></span>
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<div class="MsoNormal"><span lang="EN-IN">++ <a id="OWAAM4B0CBB6295CAE04AA7D971D64F25EC28" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Singaravel Perambalam</span></a></span></div>
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<div class="MsoNormal"><span lang="EN-IN">Hi <a id="OWAAM49F68F1C32AF1E48BB719344C4847A9D" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohammed Athar (TCS)</span></a> – I have been mentioning on many email threads to raise a JIRA for PayPal refund requests as we cannot track these requests via email.</span></div>
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<div class="MsoNormal"><span lang="EN-IN">We are refunding without PayPal charges in these cases as PayPal is not accepting the refunds if we are refunding with the charges. So, we need a JIRA requests to provide to audit team during year end auditing.</span></div>
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<div class="MsoNormal"><span lang="EN-IN">Thanks,</span></div>
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<div class="MsoNormal"><span lang="EN-IN">Sankar.</span></div>
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<b><span style="font-size:12.0pt;color:black">From: </span></b><span style="font-size:12.0pt;color:black">"Mohammed Athar (TCS)" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Date: </b>Monday, 26 July 2021 at 4:40 PM<br>
<b>To: </b>Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Sankar T &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc: </b>Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Nooruddeen Othiyil &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject: </b>RE: Ticket Assigned - Refund not Processed</span>
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<div class="MsoNormal">Hi <a id="OWAAM12911B9D2C1444C8ABE5F570C5BB4388" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sankar T</span></a> Please refer to the below trail mail &amp; do the needful  as this is PayPal transaction.There are two cancellations refer to the below screenshot FYI.</div>
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<div class="MsoNormal"><img width="691" height="534" style="width:7.1944in;height:5.5625in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI0MjMxMzM0NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.iF8i5w_TGKZ-j5tOYnjJNBX3qfWMGgtEY5rEwMrAMSA"></div>
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<div class="MsoNormal">Thanks &amp; Regards,</div>
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<div class="MsoNormal">Athar Mohammed,</div>
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<div class="MsoNormal">Finance Executive-Ecom</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, July 25, 2021 11:05 AM<br>
<b>To:</b> Mohammed Athar (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nooruddeen Othiyil &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Refund not Processed</div>
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<div class="MsoNormal">HI <a id="OWAAM476A678E12BA4112B4D11327F7DE274B" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohammed Athar (TCS)</span></a>,</div>
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<div class="MsoNormal">As per the system the customer has returned 2 items each of 9 SAR and the refund is done for only 1 item.</div>
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<div class="MsoNormal">Kindly check and do the needful for the other.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Mohammed Athar (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, July 13, 2021 9:24 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nooruddeen Othiyil &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Refund not Processed</div>
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<div class="MsoNormal">Hi <a id="OWAAMFE6AC378594449E3A24E7AD53EB63044" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Faraz Lohani</span></a>  Refund is already done.</div>
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<div class="MsoNormal"><img width="711" height="178" style="width:7.4097in;height:1.8541in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI0MjMxMzM1MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.QURUQn4ttljvyyLYNf429m7GL-UUINxX3o_HS2JjNKw"></div>
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<div class="MsoNormal">Thanks &amp; Regards,</div>
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<div class="MsoNormal">Athar Mohammed,</div>
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<div class="MsoNormal">Finance Executive-Ecom</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, July 6, 2021 7:10 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohammed Athar (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nooruddeen Othiyil &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Refund not Processed</div>
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<div class="MsoNormal">Hi <a id="OWAAME08ABB889BE142138665A21FDA0F5DD6" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohammed Athar (TCS)</span></a>,</div>
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<div class="MsoNormal">Reminder for the below.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, June 30, 2021 7:06 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohammed Athar (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nooruddeen Othiyil &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Refund not Processed</div>
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<div class="MsoNormal">Hi <a id="OWAAM43A1B136C58243C99D59B88EAB6DA43C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohammed Athar (TCS)</span></a>,</div>
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<div class="MsoNormal">With reference to order number : 6310528921</div>
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<div class="MsoNormal">Kindly note the refund has not been initiated yet for the 1 cancelled item, please check and do the needful as it is a Paypal transaction.</div>
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<div class="MsoNormal">Amount : 9 SAR</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Megh singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, June 30, 2021 7:01 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nooruddeen Othiyil &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Refund not Processed</div>
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<div class="MsoNormal">Please recheck the order number belongs to Saudi.</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, June 30, 2021 5:54 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Megh singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Refund not Processed</div>
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<div class="MsoNormal">Hi <a id="OWAAM3DF8DED0350B451E869F3E45DB23BD7E" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Megh singh</span></a>,</div>
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<div class="MsoNormal">With reference to order number : 6310528921</div>
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<div class="MsoNormal">Kindly note the refund has not been initiated yet for the 1 cancelled item, please check and do the needful as it is a Paypal transaction.</div>
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<div class="MsoNormal">Amount : 9 SAR</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Sunday, June 27, 2021 10:25 AM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Ticket Assigned - Refund not Processed</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div><span style="font-size:10.5pt;font-family:-apple-system">Hi Faraz Lohani,<br>
<br>
A new ticket has been assigned to you. Please follow the link below to view the ticket.<br>
<br>
Refund not Processed</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">With reference to order number : 6310528921</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly note the refund has not been initiated yet for the cancelled item, please check and do the needful.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Ebrahim Hageb</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"><br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2761852&amp;data=04%7C01%7CMohammed.Athar%40landmarkgroup.com%7C16bff33eb189482b56bb08d95033b670%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637629005303152990%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=75Yn1B73wwpiPEnitH3OXfi9QYmGu30Dg1V7w7brtfs%3D&amp;reserved=0" rel="noreferrer">https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2761852</a>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
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