Subject: New comment - [#2761852] Refund not Processed
From: Centrepoint <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Cc: [email-masked]
Date: Mon, 26 Jul 2021 12:32:22 +0000

There is a new comment in the ticket submitted by Ebrahim Qasem to HelpCPAE   Comment added by : Sankar T  Comment Content:  <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">++ <a id="OWAAM4B0CBB6295CAE04AA7D971D64F25EC28" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Singaravel Perambalam</span></a></span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAM49F68F1C32AF1E48BB719344C4847A9D" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohammed Athar (TCS)</span></a> – I have been mentioning on many email threads to raise a JIRA for PayPal refund requests as we cannot track these requests via email.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">We are refunding without PayPal charges in these cases as PayPal is not accepting the refunds if we are refunding with the charges. So, we need a JIRA requests to provide to audit team during year
 end auditing.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Thanks,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Sankar.</span></div>
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<div>From:
<span lang="EN-US" style="font-size:12.0pt;color:black">"Mohammed Athar (TCS)" &lt;[email-masked]&gt;<br>
<b>Date: </b>Monday, 26 July 2021 at 4:40 PM<br>
<b>To: </b>Faraz Lohani &lt;[email-masked]&gt;, Centrepoint &lt;[email-masked]&gt;, Sankar T &lt;[email-masked]&gt;<br>
<b>Cc: </b>Escalations Dxbteam &lt;[email-masked]&gt;, Nooruddeen Othiyil &lt;[email-masked]&gt;<br>
<b>Subject: </b>RE: Ticket Assigned - Refund not Processed</span>
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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAM12911B9D2C1444C8ABE5F570C5BB4388" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sankar T</span></a> Please refer to the below trail mail &amp; do the needful  as this is PayPal transaction.There are two cancellations refer to the below screenshot FYI.</span></div>
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<div class="MsoNormal"><span lang="EN-US"><img width="691" height="534" style="width:7.1979in;height:5.5625in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI0MjMwNDc3NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.qcbV2GtS8QMraoAOO0OEGnzfkRScyIvSBVn_wjAnOfc"></span></div>
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<div class="MsoNormal"><span lang="EN-US">Thanks &amp; Regards,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Athar Mohammed,</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Faraz Lohani &lt;[email-masked]&gt;
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<b>Sent:</b> Sunday, July 25, 2021 11:05 AM<br>
<b>To:</b> Mohammed Athar (TCS) &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Nooruddeen Othiyil &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Refund not Processed</span>
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<div class="MsoNormal"><span lang="EN-US">HI <a id="OWAAM476A678E12BA4112B4D11327F7DE274B" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohammed Athar (TCS)</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US">As per the system the customer has returned 2 items each of 9 SAR and the refund is done for only 1 item.</span></div>
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<div class="MsoNormal"><span lang="EN-US">Kindly check and do the needful for the other.</span></div>
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<div class="MsoNormal"><span lang="EN-US">Regards,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Faraz Lohani</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Mohammed Athar (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, July 13, 2021 9:24 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nooruddeen Othiyil &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Refund not Processed</span>
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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAMFE6AC378594449E3A24E7AD53EB63044" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Faraz Lohani</span></a>  Refund is already done.</span></div>
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<div class="MsoNormal"><span lang="EN-US"><img width="711" height="178" style="width:7.4062in;height:1.8541in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI0MjMwNDc3NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.6DLMIClDyXgrvRRYkMSoeJCwkR-jrrJ0SNGJ71HQyqI"></span></div>
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<div class="MsoNormal"><span lang="EN-US">Thanks &amp; Regards,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Athar Mohammed,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Extn 3183</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, July 6, 2021 7:10 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohammed Athar (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nooruddeen Othiyil &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Refund not Processed</span>
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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAME08ABB889BE142138665A21FDA0F5DD6" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohammed Athar (TCS)</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Reminder for the below.</span></div>
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<div class="MsoNormal"><span lang="EN-US">Regards,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Faraz Lohani</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, June 30, 2021 7:06 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohammed Athar (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nooruddeen Othiyil &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Refund not Processed</span>
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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAM43A1B136C58243C99D59B88EAB6DA43C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohammed Athar (TCS)</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US">With reference to order number : 6310528921</span></div>
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<div class="MsoNormal"><span lang="EN-US">Kindly note the refund has not been initiated yet for the 1 cancelled item, please check and do the needful as it is a Paypal transaction.</span></div>
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<div class="MsoNormal"><span lang="EN-US">Amount : 9 SAR</span></div>
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<div class="MsoNormal"><span lang="EN-US">Regards,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Faraz Lohani</span></div>
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<div class="MsoNormal"><span lang="EN-US">Escalation Desk – Web Team</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Megh singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, June 30, 2021 7:01 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nooruddeen Othiyil &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Refund not Processed</span>
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<div class="MsoNormal"><span lang="EN-US">Please recheck the order number belongs to Saudi.</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, June 30, 2021 5:54 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Megh singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Refund not Processed</span>
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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAM3DF8DED0350B451E869F3E45DB23BD7E" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Megh singh</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US">With reference to order number : 6310528921</span></div>
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<div class="MsoNormal"><span lang="EN-US">Kindly note the refund has not been initiated yet for the 1 cancelled item, please check and do the needful as it is a Paypal transaction.</span></div>
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<div class="MsoNormal"><span lang="EN-US">Amount : 9 SAR</span></div>
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<div class="MsoNormal"><span lang="EN-US">Regards,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Faraz Lohani</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, June 27, 2021 10:25 AM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Ticket Assigned - Refund not Processed</span>
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<b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span lang="EN-US" style="color:indianred"></span>
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<div><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi Faraz Lohani,<br>
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A new ticket has been assigned to you. Please follow the link below to view the ticket.<br>
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Refund not Processed</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">With reference to order number : 6310528921</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Kindly note the refund has not been initiated yet for the cancelled item, please check and do the needful.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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