Subject: New comment - [#2824441] Re: استلمنا طلبك للإرجاع.
From: Max <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 11 Jul 2021 00:54:16 +0000

There is a new comment in the ticket submitted by Ebrahim Qasem to HelpMaxAE   Comment added by : Youssef Amr  Comment Content:  <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Dear Faraz
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>This one will return within 48 hours to Landmark warehouse
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Thank you for your patience
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#4472C4'>Best regards</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif'>Youssef Amr Abdelaziz
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#C00000'>Customer success specialist
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<span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#C00000'>Aramex International</span><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#0070C0'> –
</span><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:black'>Cairo , Egypt</span><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#0070C0'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#0070C0'>Tel : 0233339970
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#0070C0'>Mob : +201224173312</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif'><a href="http://www.aramex.com" rel="noreferrer">www.aramex.com</a></span></div>
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Faraz Lohani &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, July 8, 2021 12:47 PM<br>
<b>To:</b> Max &lt;[email-masked]&gt;; Poovanna KBelliyappa &lt;[email-masked]&gt;; ArishLaila &lt;[email-masked]&gt;; Youssef Amr &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Re: استلمنا طلبك للإرجاع.</span>
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<div class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:black'>External email: avoid to open links or attachments unless sender is known and content is relevant..</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Hi
<a id="OWAAM0F6F35953634423A9AE77913E444AF6F" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Poovanna KBelliyappa</span></a>
<a id="OWAAMA47C0BA3464D44DBA25A8E9591296B4F" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@ArishLaila</span></a>
<a id="OWAAM05F9FA671C4A4E0498FAEE3DD7899D78" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@[email-masked]</span></a>,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>The below mentioned order has been picked up but still not processed for the refund. Please do the needful ASAP.</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Faraz Lohani</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Escalation Desk – Web Team</span></div>
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<b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, July 8, 2021 11:20 AM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Ticket Assigned - Re: استلمنا طلبك للإرجاع.</span>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div><span style="font-size:10.5pt;font-family:-apple-system">Hi Faraz Lohani,<br>
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A new ticket has been assigned to you. Please follow the link below to view the ticket.<br>
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Re: استلمنا طلبك للإرجاع.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement:Late Collection<br>
Order Date : Jun 6, 2021<br>
Order ID: 6316015490<br>
Tracking ID: 46839801606<br>
Reference ID: G02BCCA</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Contact Number : 0543111905</span></div>
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Assistance Required: Need Urgent Collection</span></div>
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Issue Description: The return request was created on 6/30/21 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.<br>
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Regards,<br>
Ebrahim Hageb</span></div>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2824441&amp;data=04%7C01%7Cyoussefam%40aramex.com%7Cd102f3195b904b90732c08d941fdac19%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637613380030279894%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=2N9qOx27O8dpkxzCRsOG3J3uWL6wBy1G2ndYGsHxImY%3D&amp;reserved=0" rel="noreferrer">https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2824441</a>
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