Subject: New Reply Received - Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 06 Jul 2021 17:36:28 +0000

Hi Ebrahim Qasem,  The customer has responded to the ticket.  Delivery  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/aemMEhHFDtQVMHYFYsbfFw~~/AALN9wA~/RgRixcgWPVcDc3BjQgpg5JaU5GCO1kKRUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~"></div>
Dear All,<br>
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Kindly note that the order has been delivered. Please confirm with us how many cartoons did the customer receive so we can inform the concerned team of the POD requested.<br>
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Best regards, 
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<span class="labelnormal"><span class="labelname_sf">Azmy Awad </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: [email-masked]<br>
<strong>Sent: </strong>6/7/2021 7:01 PM GMT+04:00<br>
<strong>To: </strong>EMP398 Azmy Awad ([email-masked]); [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>RE: [#2775592] - Delivery<br>
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<div class="MsoNormal">HI <a href="mailto:[email-masked]" id="OWAAM307A70FED56547CF8E1C810376926BC4" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Shipa Delivery Support</span></a>,</div>

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<div class="MsoNormal">Can you please provide us a signed POD?</div>

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<div class="MsoNormal">Regards,</div>

<div class="MsoNormal">Faraz Lohani</div>

<div class="MsoNormal">Escalation Desk – Web Team</div>

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<b>From:</b> Shipa Delivery Support ([email-masked]) &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, July 3, 2021 4:27 PM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#2775592] - Delivery</div>
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<div><b><i><span style="font-size:13.5pt;font-family:'verdana' , sans-serif;color:indianred">External email sender, please take precaution.</span></i></b></div>

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<div class="MsoNormal"><span style="font-size:1pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in"><img alt="Image removed by sender." height="1" id="Picture_x0020_1" style="width:0.0083in;height:0.0083in" width="1"></span></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear All,<br>
<br>
Kindly note that as per the information given the order has been delivered successfully. Please advise how many cartoons did the customer receive.<br>
<br>
Best regards,  </span></div>

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<span style="font-size:10pt;font-family:'verdana' , sans-serif"><span class="labelnamesf">Azmy Awad </span><br>
<span class="labeltitlesf">Customer Care</span></span><br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7Cd8e03484dfd4443dc16708d93e1de61a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637609120396094812%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=byrgdLvQ3krsg3JzkPoCTQ2t2zPLTugdcz7cfUVxK3s%3D&amp;reserved=0" rel="noreferrer"><span style="font-size:10pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in;text-decoration:none"><img alt="Image removed by sender." height="160" id="Picture_x0020_2" style="width:1.6666in;height:1.6666in" width="160"></span></a><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><strong><span style="font-family:'verdana' , sans-serif">M:</span></strong><span class="labelnormal"> 800 SHIPA</span><br>
<span class="labelnormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7Cd8e03484dfd4443dc16708d93e1de61a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637609120396104770%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=1k9B%2F1pJN0ydWHwsLF5hNm9d51nF4y50PsI5xNRgz6A%3D&amp;reserved=0" rel="noreferrer"><span style="color:#f26641;text-decoration:none">www.shipa.com</span></a> </span></span>
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<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">From: </span></strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong><span style="font-family:'verdana' , sans-serif">Sent: </span></strong>3/7/2021 2:49 PM GMT+04:00<br>
<strong><span style="font-family:'verdana' , sans-serif">To: </span></strong>[email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Cc: </span></strong>[email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Subject: </span></strong>Fwd: [#2775592] - Delivery<br>
  </span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Kindly note that the customer has not received any item of the below shipment.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Ebrahim Hageb </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">On Sat, 3 Jul at 11:52 AM <span class="separator">, Centrepoint &lt;[email-masked]&gt; wrote: </span> </span></div>

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<span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team,</span></span><br>
<br>
<span style="font-size:10.5pt;font-family:'-apple-system'"><span class="separator">Problem Statement: Need POD</span><br>
<span class="separator">Order Date : Jun 6, 2021</span><br>
<span class="separator">Order ID: 6315994875</span><br>
<span class="separator">Tracking ID: SD002212511</span></span>
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<span style="font-size:10.5pt;font-family:'-apple-system'"><span class="separator">Assistance Required: Need Urgent POD</span></span>
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<span style="font-size:10.5pt;font-family:'-apple-system'"><span class="separator">Issue Description: The order was shipped from our side on 6/7/21 and as per shipa website the order delivered to customer on 6/9/21, But customer claiming that she has not received the order, Kindly check and share with us the POD and customer ID.</span><br>
<br>
<span class="separator">Regards,</span><br>
<span class="separator">Ebrahim Hageb</span></span>
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<span style="font-size:1pt;font-family:'fdtktid';color:white">2775592:1125156</span>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in"><img alt="Image removed by sender." height="1" id="Picture_x0020_4" style="width:0.0083in;height:0.0083in" width="1"></span></div>
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