Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 20 Jun 2021 11:46:55 +0000

Hi Ebrahim Qasem,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Hi All</div>
<div dir="auto">The concerned team has been asked and will keep you updated </div>
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<div>On Sun, 20 Jun 2021 at 4:43 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>There is a new comment in the ticket submitted by جابر حسن to HelpMaxAE</div>
<br> Comment added by : Akshay Berry<br><br>Comment Content: <br>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><a id="m_-4820756399627830698OWAAM97A972E9EE334B67ACD33486B5A5AC2A" href="mailto:[email-masked]" rel="noreferrer" target="_blank"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Usman Janjua</span></a>
<a id="m_-4820756399627830698OWAAME800951C1BCF4047A50F051832A17CE9" href="mailto:[email-masked]" rel="noreferrer" target="_blank">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Khan Feroz</span></a>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Any update here?</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Regards,</span></div>
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<div class="MsoNormal"><b><span style='font-family:"Calibri",sans-serif'>Akshay Berry</span></b></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif'>Email:
<a href="mailto:[email-masked]" rel="noreferrer" target="_blank"><span style="color:windowtext">[email-masked]</span></a></span></div>
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<span style='font-size:10.0pt;font-family:"Calibri",sans-serif'>T: +971 4 5172125</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Akshay Berry
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<b>Sent:</b> Tuesday, June 15, 2021 6:52 PM<br>
<b>To:</b> Usman Janjua &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Last Mile Dammam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Khan Feroz &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; Numan Ali &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Amr Essam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Escalations
 Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: New comment - [#2675902] Returns</span>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Hi
<a id="m_-4820756399627830698OWAAMC1346552717B4AA689E3B8A9EDE4BB4A" href="mailto:[email-masked]" rel="noreferrer" target="_blank">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Usman Janjua</span></a>,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Any update about this?</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Regards,</span></div>
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<div class="MsoNormal"><b><span style='font-family:"Calibri",sans-serif'>Akshay Berry</span></b></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif'>Email:
<a href="mailto:[email-masked]" rel="noreferrer" target="_blank"><span style="color:windowtext">[email-masked]</span></a></span></div>
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<span style='font-size:10.0pt;font-family:"Calibri",sans-serif'>T: +971 4 5172125</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Usman Janjua &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, June 14, 2021 6:15 PM<br>
<b>To:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<b>Cc:</b> Last Mile Dammam &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;; Khan Feroz &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">
[email-masked]</a>; Numan Ali &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;; Amr Essam &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;; Escalations Dxbteam
 &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br>
<b>Subject:</b> Re: New comment - [#2675902] Returns</span>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal">Dear Team  </div>
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<div class="MsoNormal">Will check and update you</div>
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<div class="MsoNormal">On Mon, Jun 14, 2021 at 5:03 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:</div>
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<div><span style="font-size:10.5pt;font-family:-apple-system">There is a new comment in the ticket submitted by جابر حسن to HelpMaxAE</span></div>
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Comment added by : Aurangzeb Younas<br>
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Comment Content: </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Trebuchet MS",sans-serif'>Adding Dammam team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system;color:blue">Regards</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style="font-size:10.5pt;font-family:-apple-system;color:#061fdd">Bin YOunas</span></b><span style="font-size:13.5pt;color:black"><br>
</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#061fdd'>Operations</span><span style="font-size:13.5pt;color:black"><br>
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshipa.com%2Flogistics-for-business%2Fshipa-delivery%2F&amp;data=04%7C01%7Cakshay.berry1%40landmarkgroup.com%7Cab1257ff21764efe711b08d92f3ec973%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637592768982074871%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=LfNesRxgiJzNHpRZn5XUJgdaY7%2Fru0OAlEmnVCMf0%2FQ%3D&amp;reserved=0" rel="noreferrer" target="_blank"><span style="font-size:13.5pt;color:#1155cc;border:solid windowtext 1.0pt;padding:0in;text-decoration:none"><img width="200" height="200" style="width:2.0833in;height:2.0833in" id="m_-4820756399627830698Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzMTU1Mzk3MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.HPF0goB8xSCKv4AUFQw05sUMNROptML8-76FzRQ4HgE" alt="Image removed by sender."></span></a><span style="font-size:13.5pt;color:black"><br>
</span><strong><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'>M:</span></strong><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'> +966 59 692 1272</span><span style="font-size:13.5pt;color:black"><br>
</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'><a href="mailto:[email-masked]" rel="noreferrer" target="_blank"><span style="color:#061fdd">[email-masked]</span></a></span><span style="font-size:13.5pt;color:black"><br>
</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshipa.com%2Flogistics-for-business%2Fshipa-delivery%2F&amp;data=04%7C01%7Cakshay.berry1%40landmarkgroup.com%7Cab1257ff21764efe711b08d92f3ec973%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637592768982074871%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=LfNesRxgiJzNHpRZn5XUJgdaY7%2Fru0OAlEmnVCMf0%2FQ%3D&amp;reserved=0" rel="noreferrer" target="_blank"><span style="color:#061fdd">shipa.com/delivery</span></a></span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Mon, Jun 14, 2021 at 5:00 PM Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Numan Ali</span></a>
<a href="mailto:[email-masked]" rel="noreferrer" target="_blank"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Amr Essam</span></a>
<a href="mailto:[email-masked]" rel="noreferrer" target="_blank"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Aurangzeb Younas</span></a>,
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">The customer is complaining that the courier person did not return the change which is a sum of SAR25, The customer is chasing us the balance, Kindly look into the matter and do the
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<b><span style="font-family:-apple-system">Akshay Berry</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.0pt;font-family:-apple-system">Email:
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Shipa Delivery Support (<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>)
 &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, June 9, 2021 6:20 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2675902] - Returns </span>
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<b><i><span style='font-size:13.5pt;font-family:"Verdana",sans-serif;color:indianred'>External email sender, please take precaution.</span></i></b><span style="font-size:10.5pt;font-family:-apple-system">
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<span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>Dear All,<br>
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Kindly note that the order has been delivered successfully from our side.<br>
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Best regards,  </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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Azmy Awad <br>
Customer Care<br>
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<strong><span style='font-family:"Verdana",sans-serif'>M:</span></strong> 800 SHIPA<br>
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<strong><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>From:
</span></strong><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>CST000000006 Shipa Customer &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<strong><span style='font-family:"Verdana",sans-serif'>Sent: </span></strong>9/6/2021 3:49 PM GMT+04:00<br>
<strong><span style='font-family:"Verdana",sans-serif'>To: </span></strong><a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br>
<strong><span style='font-family:"Verdana",sans-serif'>Cc: </span></strong><a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br>
<strong><span style='font-family:"Verdana",sans-serif'>Subject: </span></strong>Fwd: [#2675902] - Returns<br>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: Payment Issue<br>
Order Date : May 28, 2021<br>
Order ID: 6312319769<br>
Tracking ID: SD002133030<br>
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The customer is complaining that the courier person did not return the change which is a sum of SAR25, The customer is chasing us the balance, Kindly look into the matter and do the needful.<br>
courier person phone number: +966 54 243 1323<br>
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Regards,<br>
Ebrahim Hageb</span></div>
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<b><span style='font-size:13.5pt;font-family:"Arial",sans-serif;color:#061fdd'>Usman JanJua</span></b><span style="font-size:13.5pt;color:black"><br>
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<span style="font-family:Arial;font-size:medium;color:rgb(6,31,221);width:290px;vertical-align:top;font-weight:bold">Numan Ali</span><br style="color:rgb(0,0,0);font-family:Times;font-size:medium"><span style="font-family:Arial;font-size:10pt;color:rgb(6,31,221);width:290px;vertical-align:top">Operations</span><br style="color:rgb(0,0,0);font-family:Times;font-size:medium"><a href="http://shipa.com/logistics-for-business/shipa-delivery/" style="font-family:Times;font-size:medium" target="_blank" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-delivery-sig.png" width="200"></a><span style="color:rgb(0,0,0);font-family:Times;font-size:medium"></span><br style="color:rgb(0,0,0);font-family:Times;font-size:medium"><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><strong>M:</strong> +966594621571</span><br style="color:rgb(0,0,0);font-family:Times;font-size:medium"><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><a href="mailto:[email-masked]" style="color:rgb(6,31,221)" target="_blank" rel="noreferrer">[email-masked]</a></span><br style="color:rgb(0,0,0);font-family:Times;font-size:medium"><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><a href="http://shipa.com/logistics-for-business/shipa-delivery/" style="color:rgb(6,31,221)" target="_blank" rel="noreferrer">shipa.com/delivery</a></span><br>
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