Subject: New Reply Received -
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 15 Jun 2021 09:43:42 +0000

Hi Ebrahim Qasem,  The customer has responded to the ticket.    Ticket comment <div dir="auto">Hello team</div>
<div dir="auto">This has already been shared with the concerned team </div>
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<div>On Tue, 15 Jun 2021 at 2:40 PM Shipa Delivery Support (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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Dear Numan, <br>
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Kindly check the below concern and advise further instructions. <br>
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Best regards, 
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<span><span>Lubna Shehadeh</span><br>
<span>Customer Care</span><br>
<a href="https://www.shipa.com" target="_blank" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration:none;color:#f26641" target="_blank" rel="noreferrer">www.shipa.com</a> </span>
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<strong>From: </strong>CST000000006 Shipa Customer &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<strong>Sent: </strong>15/6/2021 11:29 AM GMT+04:00<br>
<strong>To: </strong><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<strong>Cc: </strong><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<strong>Subject: </strong>Fwd: [#2713926] -<br>
 
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<div dir="ltr"><span dir="ltr">Hi Team,<br>
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Problem Statement: Payment Issue<br>
Order Date : Jun 2, 2021<br>
Order ID: 6314179978<br>
Tracking ID: SD002178762<br>
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The customer is complaining that the courier person did not return the change which is a sum of SAR45, The customer is chasing us the balance, Kindly look into the matter and do the needful.<br>
courier person phone number: ​0577426590<br>
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Regards,<br>
Ebrahim Hageb </span></div>
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<span style="font-family:Arial;font-size:medium;color:rgb(6,31,221);width:290px;vertical-align:top;font-weight:bold">Numan Ali</span><br style="color:rgb(0,0,0);font-family:Times;font-size:medium"><span style="font-family:Arial;font-size:10pt;color:rgb(6,31,221);width:290px;vertical-align:top">Operations</span><br style="color:rgb(0,0,0);font-family:Times;font-size:medium"><a href="http://shipa.com/logistics-for-business/shipa-delivery/" style="font-family:Times;font-size:medium" target="_blank" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-delivery-sig.png" width="200"></a><span style="color:rgb(0,0,0);font-family:Times;font-size:medium"></span><br style="color:rgb(0,0,0);font-family:Times;font-size:medium"><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><strong>M:</strong> +966594621571</span><br style="color:rgb(0,0,0);font-family:Times;font-size:medium"><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><a href="mailto:[email-masked]" style="color:rgb(6,31,221)" target="_blank" rel="noreferrer">[email-masked]</a></span><br style="color:rgb(0,0,0);font-family:Times;font-size:medium"><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><a href="http://shipa.com/logistics-for-business/shipa-delivery/" style="color:rgb(6,31,221)" target="_blank" rel="noreferrer">shipa.com/delivery</a></span><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2713926