Subject: Re: Refund approval - 6304431424
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Ahmad Alsharif <[email-masked]>, escalations dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>
Date: Fri, 11 Jun 2021 04:24:40 -0700 (MST)

Hi Jessie, 

Any update? 

Regards 
Shakeeb 

From: "Apoorv Joshi" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Ahmad Alsharif" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Wednesday, June 9, 2021 4:00:32 PM 
Subject: Re: Refund approval - 6304431424 

Hi Jessie, 

Below are the items as requested : 

162945335 - - Tray with Handles - Set of 2 - Lifestyle 
162945334 - - Oval-Shaped Tray - Set of 2 - Lifestyle 
162661447 - - Sunshine Print Mug and Bowl Gift Set - Lifestyle 
162604666 - - Boston Warehouse Printed Mug with Handle and Lid - Lifestyle 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Ahmad Alsharif" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Wednesday, June 9, 2021 3:25:38 PM 
Subject: RE: Refund approval - 6304431424 

[ mailto:[email-masked] | @Apoorv Joshi ] 

Which items are not refunded which customer claims to have returned? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi <[email-masked]> 
Sent: Wednesday, June 9, 2021 1:10 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Ahmad Alsharif <[email-masked]>; Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]> 
Subject: Refund approval - 6304431424 

External email sender, please take precaution. 

Hi Jessie, 

Please assist on the below. Thank you for your help! 

Regards, 

Apoorv 

From: "Ahmad Alsharif" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, June 3, 2021 9:37:29 PM 
Subject: Refund approval 

Hi Team, 

Problem Statement : Refund approval. 

Order Date :May 3, 2021 

Order ID: 6304431424 

Tracking ID: 46714713194 

Total value: NA 

RMA :1000894725 

Concept: Centrepoint 

Issue Description :The Customer informed us that he has returned the items but he did not have return receipt, and the customer is waiting for his refund. 

Case history : The customer reached out to us on 6th may /21. and we have checked in in oracle, but we did not receive the items. As per wh also we have not received the items. 

Customer's history : The customer is with us since 9/25/19 and this is his 7th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

regards 

ahmed 

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