Subject: New comment - [#2652840] Missing Item
From: Centrepoint <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 06 Jun 2021 11:50:06 +0000

There is a new comment in the ticket submitted by Ebrahim Qasem to HelpCPAE   Comment added by : Sachin Maheshwari  Comment Content:  <div class="WordSection1">
<div class="MsoNormal">Pls get this marked as LOST by courier &amp; process refund to customer.</div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:8.0pt;font-family:"Helv",sans-serif;color:black'>Regards,</span></div>
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<div>From: Faraz Lohani &lt;[email-masked]&gt; <br>
<b>Sent:</b> Sunday, June 6, 2021 3:48 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; olm kuwait &lt;[email-masked]&gt;; Sachin Maheshwari &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Missing Item :8262880422</div>
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<div class="MsoNormal">Hi <a id="OWAAM3F9D24025401453BB1D5B3AAB7B2B75E" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sachin Maheshwari</span></a>,</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Customer placed order for 2 items but as per the customer he/she has only received 1 item, Under the consignment details we can see that all 2 items have been shipped/Delivered from
 our side.<br>
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The missing item is 160589834 - - Juniors 6-Bottle Steam Sterilizer </span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">Amount :
</span>KWD16.50<span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">We are trying to reach the courier for the POD, but they are not responding.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please advise.</span></div>
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<div class="MsoNormal">Thankyou and Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Customer Support Associate</div>
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<div class="MsoNormal">Customer Service</div>
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<div class="MsoNormal"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, June 1, 2021 4:09 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; olm kuwait &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Missing Item :8262880422</div>
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<div class="MsoNormal">Hi <a id="OWAAM88833EBDBB944DA1AEC2631E7FC06171" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@olm kuwait</span></a>,</div>
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<div class="MsoNormal">Pleas provide the POD for the order number mentioned above as the customer claims that he received only 1 item out of the 2 item order.</div>
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<div class="MsoNormal">Thankyou and Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Customer Support Associate</div>
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<div class="MsoNormal">Customer Service</div>
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<div class="MsoNormal"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, June 1, 2021 3:50 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Ticket Assigned - Missing Item</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div><span style="font-size:10.5pt;font-family:-apple-system">Hi Faraz Lohani,<br>
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A new ticket has been assigned to you. Please follow the link below to view the ticket.<br>
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Missing Item</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: Missing items<br>
Order Date : May 21, 2021<br>
Order ID: 8262880422<br>
Tracking ID: FC0524211000676</span></div>
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Assistance Required: Need missing item</span></div>
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Issue Description: Customer placed order for 2 items but as per the customer he/she has only received 1 item, Under the consignment details we can see that all 2 items have been shipped/Delivered from our side.<br>
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The missing item is 160589834 - - Juniors 6-Bottle Steam Sterilizer<br>
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Regards,<br>
Ebrahim Hageb</span></div>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2652840&amp;data=04%7C01%7Csachin.maheshwari%40landmarkgroup.com%7C2cfb000e2f004b88c3a508d928e0e966%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637585768720620495%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=mUpm0s5T1l4sG9mcucyImrkreuNFdRWAHHholRQJwMQ%3D&amp;reserved=0" rel="noreferrer">https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2652840</a>
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