Subject: Re: Refund Approval // 6473816669
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sun, 30 May 2021 01:23:01 -0700 (MST)

Hi Team, 

Any updates? 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Wednesday, 26 May, 2021 13:21:48 
Subject: Refund Approval // 6473816669 

Hi Team 

Problem Statement :Refund Approval 

Order Date : Mar 28, 2020 
Order ID: [ callto:6284168349 | 6473816669 ] 
Tracking ID : ​45943183285 
Total Price : ​168 
Concept : ​SHOEMART & BABYSHOP 

Issue Description : The Customer created return request on 4/12/20 ,returned the Items (161577676 & 162204791) and we had asked for the AWB from the customer but he said that it hasn't been shared with him, and we hav escalated to the warehouse to confirm if the above items have been received and they have responded saying that the Shipment Still Not Received From the courier at Ecom Return.. 

Case history : The customer reached out to us on May 5 , 2021 and the case has further been escalated to warehouse to confirm if the above items have been received and they have responded saying that the Shipment Still Not Received From the courier at Ecom Return. 

Customer's history : The customer is with us since 3/28/20 and this is his 4th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb