Subject: New Reply Received - Re: مشترياتك في طريقها إليك 6302720993
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 24 May 2021 06:06:45 +0000

Hi Ebrahim Qasem,  The customer has responded to the ticket.  Re: مشترياتك في طريقها إليك 6302720993   Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Dear Faraz
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Please add
<a id="OWAAM463065A2DFA44B77840DD8ADBF4248A6" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@ArishLaila</span></a>  to mails with freshdesk number
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Thanks
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Faraz Lohani &lt;[email-masked]&gt;
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<b>Sent:</b> Sunday, May 23, 2021 4:11 PM<br>
<b>To:</b> Shipa Delivery Support &lt;[email-masked]&gt;; [email-masked]; Ramesh Gottimukkala &lt;[email-masked]&gt;; Prakash Iyangar &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: New comment - [#2516252] Re: مشترياتك في طريقها إليك 6302720993</span>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Hi
<a id="OWAAM78EBA656ECB14634A3B490C22ABA7D3B" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ramesh Gottimukkala</span></a>,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Need your assistance here for the POD as the customer claims to not have received the order yet.</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><a id="OWAAM0CE7BF537C7C42789568352096548917" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Prakash Iyangar</span></a>
 FYI</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Thankyou and Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Faraz Lohani</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Customer Support Associate</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
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<b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Shipa Delivery Support (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>)
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, May 20, 2021 9:27 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: New comment - [#2516252] Re: مشترياتك في طريقها إليك 6302720993</span>
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<b><i><span style='font-size:13.5pt;font-family:"Verdana",sans-serif;color:indianred'>External email sender, please take precaution.</span></i></b><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:indianred'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>Dear All, <br>
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Kindly note that as per our system, the shipment has been delivered successfully. Please confirm from your side. <br>
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Best regards  </span></div>
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<span class="labelnamesf">Ahmad Alqatawna</span><br>
<span class="labeltitlesf">Customer Care</span><br>
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7Cramesh.gottimukkala%40landmarkgroup.com%7C9673d70e39fe469f638b08d91dec2461%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637573722335423238%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=r3KgJX31eDbFuePXaCi1mWRYI1M7QiTBNaKfs4CYW4I%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;border:solid windowtext 1.0pt;padding:0in;text-decoration:none'><img width="160" height="160" style="width:1.6666in;height:1.6666in" id="_x0000_i1035" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyMzAwMTM1OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.4Arp10D1tTPK5AKI-qrlv-Jj5M9YoJfdeLdMIeG7mi0" alt="Image removed by sender."></span></a><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'><br>
<strong><span style='font-family:"Verdana",sans-serif'>M:</span></strong><span class="labelnormal"> 800 SHIPA</span><br>
<span class="labelnormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7Cramesh.gottimukkala%40landmarkgroup.com%7C9673d70e39fe469f638b08d91dec2461%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637573722335423238%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=r3KgJX31eDbFuePXaCi1mWRYI1M7QiTBNaKfs4CYW4I%3D&amp;reserved=0" rel="noreferrer"><span style="color:#F26641;text-decoration:none">www.shipa.com</span></a>
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<strong><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>From:
</span></strong><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>CST000000006 Shipa Customer &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<strong><span style='font-family:"Verdana",sans-serif'>Sent: </span></strong>20/5/2021 4:19 PM GMT+04:00<br>
<strong><span style='font-family:"Verdana",sans-serif'>To: </span></strong>EMP437 Haneen Alhabash (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>)<br>
<strong><span style='font-family:"Verdana",sans-serif'>Cc: </span></strong><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<strong><span style='font-family:"Verdana",sans-serif'>Subject: </span></strong>New comment - [#2516252] Re:
</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif'>مشترياتك</span><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>
</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif'>في</span><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>
</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif'>طريقها</span><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>
</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif'>إليك</span><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'> 6302720993<br>
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<div><span style='font-size:10.5pt;font-family:"-apple-system",serif'>There is a new comment in the ticket submitted by Hamwdi-901 to HelpMaxAE</span></div>
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Comment added by : Jessie Kathleen Go Caparas<br>
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Comment Content: </span></div>
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<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Hi Team,</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>We need the proof of delivery.</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>FYI
<a id="OWAAMC6412AC5F78C44EEAD5961243A191342" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ramesh Gottimukkala</span></a></span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>SD001846866</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Order value is SAR 221.</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Thank you and Kind Regards,</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Jessie Caparas</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +97145172087</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>From:</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Shipa Delivery Support (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>)
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Friday, May 14, 2021 3:20 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2516252] - Re: مشترياتك في طريقها إليك 6302720993</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<b><i><span style='font-size:13.5pt;font-family:"Verdana",sans-serif;color:indianred'>External email sender, please take precaution.</span></i></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>Dear All,<br>
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Kindly be informed that the order has been delivered successfully from our side.<br>
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best Regards<br>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'><br>
</span><span class="labelnamesf0"><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>Haneen Habash
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<span class="labeltitlesf0">Customer Care</span></span><span style='font-size:10.5pt;font-family:"-apple-system",serif'><br>
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7Cramesh.gottimukkala%40landmarkgroup.com%7C9673d70e39fe469f638b08d91dec2461%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637573722335433206%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=wpYjcOj03Wyq09auZfSVj1lDWt1vzw2vp4EWAHLotJE%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;border:solid windowtext 1.0pt;padding:0in;text-decoration:none'><img width="160" height="160" style="width:1.6666in;height:1.6666in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyMzAwMTM1OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.4Arp10D1tTPK5AKI-qrlv-Jj5M9YoJfdeLdMIeG7mi0" alt="Image removed by sender. Image removed by sender."></span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'><br>
</span><strong><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>M:</span></strong><span class="labelnormal"><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'> 800 SHIPA</span></span><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'><br>
<span class="labelnormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7Cramesh.gottimukkala%40landmarkgroup.com%7C9673d70e39fe469f638b08d91dec2461%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637573722335433206%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=wpYjcOj03Wyq09auZfSVj1lDWt1vzw2vp4EWAHLotJE%3D&amp;reserved=0" rel="noreferrer"><span style="color:#F26641;text-decoration:none">www.shipa.com</span></a>
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<strong><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>From:
</span></strong><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>CST000000006 Shipa Customer &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<strong><span style='font-family:"Verdana",sans-serif'>Sent: </span></strong>14/5/2021 1:45 PM GMT+03:00<br>
<strong><span style='font-family:"Verdana",sans-serif'>To: </span></strong><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<strong><span style='font-family:"Verdana",sans-serif'>Cc: </span></strong><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<strong><span style='font-family:"Verdana",sans-serif'>Subject: </span></strong>Fwd: [#2516252] - Re:
</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif'>مشترياتك</span><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>
</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif'>في</span><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>
</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif'>طريقها</span><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>
</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif'>إليك</span><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'> 6302720993</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'><br>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team,<br>
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Problem Statement: Need POD<br>
Order Date : Apr 29, 2021<br>
Order ID: 6302720993<br>
Tracking ID: SD001846866</span></div>
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Assistance Required: Need Urgent POD</span></div>
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Issue Description: The order was shipped from our side on 4/30/21 and as per shipa website the order delivered to customer on 5/2/21, But customer claiming that he has not received the order, Kindly check and share with us the POD and customer ID.<br>
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Regards,<br>
Ebrahim Hageb</span></div>
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