Subject: New Reply Received - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 15 May 2021 10:51:27 +0000

Hi Ebrahim Qasem,  The customer has responded to the ticket.  escalation  Ticket comment <div dir="auto">Hello,</div>
<div dir="auto">The item to be returned is floral print top,</div>
<div dir="auto">I've another issue if you can help me with it</div>
<div dir="auto">That i'm trying to reset my password but i dont get the reset mail.</div>
<div dir="auto">Thank you</div>
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<div dir="auto" style="font-size:85%; color:#575757">Sent from my Galaxy</div>
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<div>-------- Original message --------</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt; 
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<div>Date: 15/05/2021 11:20 am (GMT+02:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Re: [#2519046] - escalation </div>
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<div dir="ltr">​Hi Marwa,<br>
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Thank you for your patience.<br>
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We apologize for the inconvenience you encountered.<br>
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Regarding order 2001658352 we would like to inform you that a new return request has been created on your behalf, please ensure that our courier partner will contact you as soon as possible to arrange the pick-up.<br>
Tracking number 43845161043<br>
You can track it at <a href="https://www.aramex.com/us/en" rel="noreferrer">https://www.aramex.com/us/en</a><br>
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Feel free to reopen this ticket or open a new card if you need further assistance.<br>
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Thanks again for your cooperation!<br>
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Your friends,<br>
Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2519046