Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 15 May 2021 07:06:11 +0000

Hi Ebrahim Qasem,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation adnan younus                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  adnan younus Bot:  Hi Adnan Younus ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9658794131 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0561123396            04:21 PM, 09th May                     adnan younus     
                My click and collect order still not arrived           04:21 PM, 09th May                   Fatma                   Hi Adnan , Good afternoon , Thank you for contacting us. My name is Fatma,i will be happy to help you.           04:21 PM, 09th May                     adnan younus                    My click and collect order placed on 6th still not arrived?           04:22 PM, 09th May                   Fatma                   I can see that you are contacting us to know the status of your order number 9658794131           04:22 PM, 09th May                     adnan younus                    Yes please           04:22 PM, 09th May                   Fatma                   Could you please allow me 2 minutes to check your order details?           04:23 PM, 09th May                     adnan younus                    Thanks           04:23 PM, 09th May                   Fatma                   We sincerely apologies for any inconvenience caused to you.           04:23 
 PM, 09th May                   Fatma                   Your order has not been shipped yet           04:24 PM, 09th May                   Fatma                   We would like to inform you that we will forward your issue to the concern team.           04:24 PM, 09th May                   Fatma                   Once we get any update you will email you on your following email address [email-masked]           04:24 PM, 09th May                   Fatma                   Is there anything else i can help you with?           04:24 PM, 09th May                     adnan younus                    Okay thanks           04:24 PM, 09th May                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:25 PM, 09th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2552791