Subject: Ticket Assigned - My order is so late
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 May 2021 04:03:55 +0000

Hi Ebrahim Qasem,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  My order is so late Dear support team 
I made an order last Thursday and till today it is still under preparation and  not ready yet to collect so I‘d like to know if they are any problems with my order and when will it be ready? 
Best regards 

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 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2499021