Subject: New Reply Received - Re: Order Refund - 9652324603
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 29 Apr 2021 14:50:34 +0000

Hi Ebrahim Qasem,  The customer has responded to the ticket.  Re: Order Refund - 9652324603  Ticket comment <div dir="ltr">
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Are you guys able to understand my query??????</div>
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My query is when my bill amount paid is AED 376 why AED 348.12 refund has been processed???</div>
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And your team is responding that we have processed the refund, this was never my query....</div>
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WHY A LESSER AMOUNT REFUND HAS BEEN PROCESSED WHEN I HAVE RETURNED ALL ITEMS?????</div>
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First you ask to send screen shot for returned items cuz you haven’t received all items which isn’t my mistake...when I am sending you the screenshot as evidence you are sending me a totally different response.</div>
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HAVE YOU CHECKED THE CHAIN OF EMAILS WHAT IS MY QUERY?????</div>
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Kindly check the chain of email and then respond me accordingly instead of giving irrelevant response...</div>
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Regards,</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Splash &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, April 29, 2021 18:40<br>
<b>To:</b> [email-masked]<br>
<b>Subject:</b> Re: [#2463282] - Re: Order Refund - 9652324603
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<div dir="ltr">Hi Muhammad,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We would like to inform you that we have processed the refund of amount (AED177.99) on (4/19/21) and  (AED170.13) on (4/23/21) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.</div>
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<div>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2463282