Subject: New Reply Received - Re: Order Refund - 9652324603
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 28 Apr 2021 14:48:28 +0000

Hi Ebrahim Qasem,  The customer has responded to the ticket.  Re: Order Refund - 9652324603  Ticket comment <div dir="ltr">
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<div>I have already responded yesterday with screen shot, I don’t understand what kind of customer service you have???????</div>
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<div>From: Splash &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, April 28, 2021 18:21<br>
<b>To:</b> [email-masked]<br>
<b>Subject:</b> Re: Order Refund - 9652324603
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2463282</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 2463282<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</div>
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<div dir="ltr">Ebrahim Qasem : </div>
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<div dir="ltr">Hi Muhammad,<br>
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Thank you for contacting us.<br>
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Accept our full apologies for the inconvenience caused.<br>
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Regarding the order: 9652324603 We would like to inform you that the amount (AED170.13) has been returned only due to submitting a return request for 3 products, but only 2 products have been received.<br>
Please confirm with us, how many products you returned, and provide us with a screenshot showing the returned products, in order to communicate with the relevant authority to take the necessary action.<br>
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Do not hesitate to contact us for assistance.<br>
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Your friends<br>
Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2463282