Subject: New Reply Received - Delivery
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 28 Apr 2021 12:33:53 +0000

Hi Ebrahim Qasem,  The customer has responded to the ticket.  Delivery  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/Cq7081dwGBPNHWmt-Is3eQ~~/AALN9wA~/RgRiaomqPVcDc3BjQgpggSpWiWB7sx-uUhZzdXBwb3J0QG1heGZhc2hpb24uY29tWAQAAAAB"></div>
Dear All, <br>
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<br>
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Well noted and received. We will do our best to arrange the delivery attempt at the earliest. <br>
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Best regards 
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<br>
<span class="labelnormal"><span class="labelname_sf">Ahmad Alqatawna</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>28/4/2021 3:15 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#2453486] - Delivery<br>
 
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<div>Hi team </div>

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<div dir="ltr">Problem Statement: late delivery</div>

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<div dir="ltr">Order Date :Apr 18, 2021</div>

<div dir="ltr">Order ID: 6297838017</div>

<div dir="ltr">Tracking ID: SD001708920</div>

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<div>Assistance Required: urgent delivery </div>

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<div>Issue Description: the customer has initiate his order since <span dir="ltr">Apr 18, 2021</span> and till now the order has not been delivered we request you kindly arrange urgent delivery as the customer asked about his order </div>

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<div>Regards,</div>
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<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Tue, 27 Apr at 3:56 PM <span class="separator">, Max &lt;[email-masked]&gt; wrote: </span>

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<div dir="ltr"><span class="separator"><span dir="rtl">مرحبا اسماء ،</span> </span></div>

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<div dir="rtl" style="text-align:right"><span class="separator">شكرا لتواصلك معنا.</span></div>

<div style="text-align:right"> </div>

<div dir="rtl" style="text-align:right"><span class="separator">تقبلي كامل اعتذارنا على الازعاج والتأخير الذي تسببنا به.</span></div>

<div style="text-align:right"> </div>

<div dir="rtl" style="text-align:right"><span class="separator">نود ان نعلمكم انه سيتم التواصل معكم من قبل فريق الشحن في اقرب وقت ممكن لتوصيل الطلب . وسيتم التواصل معكم في حال وجود أي معلومات جديدة.</span></div>

<div dir="rtl" style="text-align:right"><span class="separator">شكرا لتعاونكم وتفهمكم معنا.</span></div>

<div style="text-align:right"> </div>

<div dir="rtl" style="text-align:right"><span class="separator">لا تترددي في التواصل معنا في حال وجود أي إستفسارات أخرى.</span></div>

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 </div>

<div dir="rtl" style="text-align:right"><span class="separator">أصدقائك</span></div>

<div dir="rtl" style="text-align:right"><span class="separator">فريق الدعم</span></div>
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<img width="1" height="1" alt="" src="http://click.netsuite.com/q/5RKc7iMjIyoWxvwjJ1U2yg~~/AALN9wA~/RgRiaomqPlcDc3BjQgpggSpWiWB7sx-uUhZzdXBwb3J0QG1heGZhc2hpb24uY29tWAQAAAAB">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2453486