Subject: RE: Transfer My credit deleted amount to bank account Order ID: 6284006288
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Prakash Iyangar <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>, Elharith Elsiddig <[email-masked]>
Date: Sun, 25 Apr 2021 12:19:52 +0000

@Prakash Iyangar<mailto:[email-masked]>

Need your approval to remove my credit points and refund the customer through bank transfer worth SAR 153.040.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, April 24, 2021 7:55 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Ebrahim <[email-masked]>; Elharith Elsiddig <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: Re: Transfer My credit deleted amount to bank account Order ID: 6284006288

External email sender, please take precaution.
Hi Team,

Please approve,
Concept is Max

Regards
Shakeeb

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, April 24, 2021 8:50:19 PM
Subject: Transfer My credit deleted amount to bank account Order ID: 6284006288

Hi Team

Problem Statement : Refund approval

Order Date : Mar 14, 2021
Order ID: 6284006288<callto:8380706406>
Tracking ID :46417041403
RMA: 1000661112<callto:1000122535>
Total Price : 153.0408

Issue Description : The Customer placed the order on Mar 14, 2021, The customer says that she does not want the refund in his my credit and wants it as cash to his bank account .

Case history : The customer reached out to us on Mar 19, 2021.

Customer's history : the customer is with us since 9/19/19 and this is her 11th order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Ebrahim Hageb

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