Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 23 Dec 2020 01:54:22 +0000

Hi Ebrahim Abduljalil Hageb,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8222383548 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096597190710 Bot:  Please wait while we transfer you to an agent Agent:  Hello, my name is Ahmed , how can i help you ?  Customer:  I received my order but there are 2 items missing Agent:  Could you please share your order number so that I can assist you further? Customer:  IMAGE Customer:  Order no. 8222383548 Agent:  A minute please to check our system , stay with me  Customer:  Ok Agent:  did you receive the order ? Customer:  Yes just now, but there are 2 items are missing Agent:  A minute please to check our system , stay with me  Customer:  Ok Agent:  Thank you for waiting , We truly sorry for mistake and inconvenience that you faced , please be assure we will escalate your issue to concern team and we will initiate refund to you Agent:  is there any thing else that i can help you?  Customer:  Did you known the two items? Customer:  It will deliver or you will refund the amount to my account? Agent:  we will refund the amount to you Agent:  is there any thing else that i can help you?  Customer:  There's size problem in two items. How i can change the size? Agent:  could you please send the name of items Customer:  IMAGE Customer:  Need size small Agent:  Unfortunately the exchange not available in splash kindly return the item and get the amount Customer:  How i can return the item? Agent:  ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (splash) store in the Kuwait. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card. Agent:  is there any thing else that i can help you?  Customer:  But i dont have invoice Customer:  How i can get it Agent:  you can return without invoice just by order number Customer:  Ok Agent:  is there any thing else that i can help you?  Customer:  Thank you Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hello ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:29 PM, 22nd Dec                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?           09:29 PM, 22nd Dec                     hello                    Hi mr. Mohamed           09:30 PM, 22nd Dec                     hello                    My order no. 8222383548 delivered without 2 items           09:31 PM, 22nd Dec                   Mohammad                   How may I help you?           09:31 PM, 22nd Dec                   Mohammad                   please allow me to check it.           09:31 PM, 22nd Dec                     hello                    I already talk to your college 5 days back           09:31 PM, 22nd Dec                   Mohammad                   can you tell me the item names           09:32 PM, 22nd Dec                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           09:35 PM, 22nd Dec                     hello                    You can check my above conversation           09:37 PM, 22nd Dec                     hello                             09:38 PM, 22nd Dec                   Mohammad                   I can see a size problem above.           09:38 PM, 22nd Dec                   Mohammad                   But here as per you your items are missing ?           09:39 PM, 22nd Dec                     hello                    No, items not delivered           09:39 PM, 22nd Dec                     hello                             09:41 PM, 22nd Dec                   Mohammad                   Please let me check           09:41 PM, 22nd Dec                     hello                    Any update?           09:45 PM, 22nd Dec                   Mohammad                   We are checking it please be on hold.           09:46 PM, 22nd Dec                   Mohammad                   Please can you tell me when you have received the order ?           09:47 PM, 22nd Dec                     hello                    17/12           09:47 PM, 22nd Dec                   Mohammad                   Thanks for the information.           09:48 PM, 22nd Dec                   Mohammad                   We need to escalate the case.           09:48 PM, 22nd Dec                   Mohammad                   Please allow us some time to work on it.           09:48 PM, 22nd Dec                     hello                    By the way, your system is very bad and let us to never order again from this app.           09:49 PM, 22nd Dec                   Mohammad                   We apologies for the inconvenience you have faced and we are really sorry for that.           09:50 PM, 22nd Dec                     hello                    I dealt before with many apps, response is very fast, refund and change happened in 24 hrs           09:50 PM, 22nd Dec                   Mohammad                   Indeed you have been a loyal customer and we highly value your relationship with us. Please be assured that we have taken your feedback very seriously and forwarded this to the concerned department for a suitable action.           09:51 PM, 22nd Dec                     hello                    Can you pls share any contact no. Of responsible person           09:52 PM, 22nd Dec                   Mohammad                   We are sorry as we don't have authorisation to do that but be assure you will be contacted on [email-masked] with in 24-48 hours.           09:53 PM, 22nd Dec                   Mohammad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             09:53 PM, 22nd Dec                     hello                    I hope that           09:53 PM, 22nd Dec                     hello                    Thanks           09:53 PM, 22nd Dec                   Mohammad                   we will surely do the best.           09:56 PM, 22nd Dec                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           09:56 PM, 22nd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1908108