Subject: Ticket Assigned - Conversation with fawaz
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 23 Dec 2020 01:54:22 +0000

Hi Ebrahim Abduljalil Hageb,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fawaz fawaz                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  fawaz Bot:  Hi Fawaz ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  540611571            10:44 PM, 22nd Dec                   Mohammad                   Hi Fawaz, Thank you for contacting us. My name is Mohammad. How may I help you?           10:44 PM, 22nd Dec                     fawaz                    I dis an order number 6244427412           10:46 PM, 22nd Dec                     fawaz                    To pick up it feom riyahd gallery branch city max           10:46 PM, 22nd Dec                     fawaz                    I didnt pick it for 2 weeks           10:46 PM, 22nd Dec                   Mohammad                   please allow me to check it           10:47 PM, 22nd Dec                     fawaz                    Then i found a message to my e mail ( that i recives it )           10:47 PM, 22nd Dec                     fawaz                    And this not happen           10:47 PM, 22nd Dec                     fawaz                    I didnt recive it feom that branch           10:47 PM, 22nd Dec                     fawaz                    And i want my refund           10:47 PM, 22nd Dec                   Mohammad                   As per the status it is picked up. we request you to please kindly check with your family if somone has picked it up ?           10:48 PM, 22nd Dec                     fawaz                    No           10:48 PM, 22nd Dec                     fawaz                    Didnt happen           10:48 PM, 22nd Dec                     fawaz                    And this order is not to be delivered at home . It is for pick up from the store           10:49 PM, 22nd Dec                     fawaz                    And i disnt get it           10:49 PM, 22nd Dec                     fawaz                    Didnt           10:49 PM, 22nd Dec                   Mohammad                   We really apologies for that.           10:50 PM, 22nd Dec                   Mohammad                   Please allow us some time to work on it.           10:50 PM, 22nd Dec                   Mohammad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:50 PM, 22nd Dec                     fawaz                    Can u send me agent service phone number for city max in suadi Arabia?           10:51 PM, 22nd Dec                   Mohammad                   please let me check           10:52 PM, 22nd Dec                     fawaz                    Ok           10:52 PM, 22nd Dec                   Mohammad                   800-1111629           10:52 PM, 22nd Dec                   Mohammad                   this is for max           10:53 PM, 22nd Dec                   Mohammad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:56 PM, 22nd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1908279