From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
Date: Tue, 22 Dec 2020 03:38:27 -0700 (MST)

Hi Team 

Problem Statement : Refund approval. 
Order Date : Apr 10, 2020 
Order ID: 6479640265 
Tracking ID: 45944154550 
RMA:24082477 
Total Price : SAR90 
Concept : BABYSHOP 
Issue Description :The return request was created on 4/23/20 , as per aramex website we are not able to track the returned item, However the refund ha not been initiated since 8 months. 

Case history : The customer reached out to us on May 05 , 2020. and we have escalated to conloc team but no action has been taken. 

Customer's history : The customer is with us since 5/10/20 and this is her 8th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb