Subject: Ticket Assigned - Conversation with hina
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 22 Dec 2020 02:36:38 +0000

Hi Ebrahim Abduljalil Hageb,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hina hina                    Bot:  Hi again! Bot:  Please enter your name Customer:  hina Bot:  Hi Hina ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Hina, Thank you for contacting us. My name is Nikhil. Customer:  Hello Agent:  How may I help you with your refunds? Customer:  I want to know about my refund. Customer:  IMAGE Agent:  May I request you to please stay on-hold while I retrieve the information. Agent:  Thank you for being online. Agent:  As per the online tracking, we can see that the returned items were collected from you on Dec 07, and they have not yet been delivered back to us. Agent:  Please allow us 3-5 business days to receive the returns from the courier team. Agent:  ​You will be notified once the refund is processed from our end. Agent:  Is there anything else I can help you with? Agent:  Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hina ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Hina, Thank you for contacting us. How may I help you? Agent:  Are you still with us??? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hina ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  Hello.i want to know about my return item refund. Agent:  Could you please share your order number so that I can assist you further? Customer:  Ok Customer:  IMAGE Agent:  we are sorry but this is the shipping details Agent:  Could you please share your order number that we send you when you placed the order? Customer:  Ok Customer:  IMAGE Customer:  IMAGE Customer:  IMAGE Agent:  which order number the refund didn't proceed for Customer:  All 3 Agent:  We request you to provide us some time to investigate.  Customer:  Ok Customer:  How much time ? Agent:  we are apologizing for the late refund for your orders Agent:  A request will be submitted to  concerned team to  return the money to you as soon as possible You will be contacted by e-mail Customer:  Ok Customer:  Can i will use that money for online shopping? Agent:  Yes ,you can use it Customer:  Ok Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hina ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Hina, Thank you for contacting us. How may I help you? Agent:  Are you still with us??? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hina ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  Hello Customer:  I want to know about my return products refunds. Agent:  Could you please share your order id so that I can assist you further. Customer:  #6245229695 Customer:  #6251100558 Customer:  #6248920641 Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  Ok Agent:  we are working on the case Customer:  Okey Customer:  How you inform me when its done? Agent:  We would like to inform you that we will contact the concern team to do the needful as soon as possible Agent:  please give me some time will escalate your concern to the relevant team and will get back to you on email Customer:  My email is not valid Customer:  Can i tell you another one email? Agent:  you can provide us another  email Customer:  Or your team contact with me on phone? Customer:  [email-masked] Customer:  Please do inform me on this email Agent:  we will do the needful Agent:  have a great day Customer:  Ok Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hina ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:42 PM, 21st Dec                   Mohammad                   Hi Hina, Thank you for contacting us. My name is Mohammad. How may I help you?           08:43 PM, 21st Dec                     hina                    Hello           08:43 PM, 21st Dec                     hina                    I want to know about my return products refund           08:43 PM, 21st Dec                     hina                    As i already asked about it 3 times           08:44 PM, 21st Dec                     hina                    And now today suddenly all my record delete from the order history           08:44 PM, 21st Dec                     hina                    I don't  know what happened  with this           08:45 PM, 21st Dec                   Mohammad                   Could you please share your order number so that I can assist you further?           08:47 PM, 21st Dec                     hina                    Ok           08:48 PM, 21st Dec                     hina                    6245229695           08:49 PM, 21st Dec                   Mohammad                   Please allow me to check it           08:49 PM, 21st Dec                     hina                    6251100558           08:49 PM, 21st Dec                     hina                    6248920641           08:50 PM, 21st Dec                     hina                    These all 3           08:50 PM, 21st Dec                   Mohammad                   for this order 6248920641 your refund for SAR 46.8 is credited in your my credit           08:52 PM, 21st Dec                     hina                    Ok           08:56 PM, 21st Dec                     hina                    And others           08:56 PM, 21st Dec                   Mohammad                   For others i need to forward the case.           08:57 PM, 21st Dec                   Mohammad                   Please allow us some time to work on it.           08:57 PM, 21st Dec                     hina                    Ok.           08:57 PM, 21st Dec                   Mohammad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             08:58 PM, 21st Dec                     hina                    In my cradit there is nothing           08:58 PM, 21st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1903538