Subject: New Reply Received - need escalation
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 21 Dec 2020 15:57:59 +0000

Hi Ebrahim Abduljalil Hageb,  The customer has responded to the ticket.  need escalation  Ticket comment <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
Yes, we have that order in our store and received. <br>
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<span style="font-size:12.0pt; color:black">Regards, </span>
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<b><span style="font-size:14.0pt">Inayath Shareef<br>
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<b><span style='font-size:8.0pt; font-family:"Tahoma","sans-serif"; color:#777777'>Head Cashier - Centrepoint-Khobar</span></b><b><span style="font-size:12.0pt"></span></b>
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<b><span style='font-size:8.0pt; font-family:"Tahoma","sans-serif"; color:#777777'>Tel: +966 (13) </span></b><b><span style="font-size:9.0pt; color:#595959">8999778</span></b><b><span style='font-size:8.0pt; font-family:"Tahoma","sans-serif"; color:#777777'> 
 Ext 113, Mobile: +966 545842140</span></b><b><span style="font-size:12.0pt"></span></b>
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<b><span style='font-size:7.0pt; font-family:"Arial","sans-serif"; color:#777777'>Email: [email-masked]</span></b>
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<b><span style='font-size:7.0pt; font-family:"Arial","sans-serif"; color:#777777'>Dhahran Road - </span></b><b><span style="font-size:7.5pt; color:#595959">PO Box 4979, Al Khobar 31952, Eastern Province, KSA</span></b><b><span style="font-size:12.0pt"></span></b>
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<div>From: Nusaybah Alzuman &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, December 21, 2020 12:15 PM<br>
<b>To:</b> Mallmanager Cpkhobar &lt;[email-masked]&gt;; Centrepoint Khobar &lt;[email-masked]&gt;<br>
<b>Cc:</b> Qazi Mohammed &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;; Landmark Group &lt;[email-masked]&gt;; Vickum Dissanayake &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#1853656] - need escalation - 6248274770
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Hi <a id="OWAAM06F31C8505004C1192AD4DA04656BFFB" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Centrepoint Khobar</span></a>
<a id="OWAAM5D8F7DD605C94F99853FC8E27E682A07" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Mallmanager Cpkhobar</span></a>
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Please check and confirm the order physically in your store or not??</div>
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<span style='font-size:8.5pt; font-family:"Arial",sans-serif; color:#666666'>Order Number:</span><span style='font-size:8.5pt; font-family:"Arial",sans-serif; color:#333333; background:lime'>6248274770</span><span style='font-size:8.5pt; font-family:"Arial",sans-serif; color:#666666'></span>
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<span style='font-size:8.5pt; font-family:"Arial",sans-serif; color:#666666'>Customer:</span><span style='font-size:8.5pt; font-family:"Arial",sans-serif; color:#333333'>Tamer Elsayed</span><span style='font-size:8.5pt; font-family:"Arial",sans-serif; color:#666666'></span>
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<span style='font-size:8.5pt; font-family:"Arial",sans-serif; color:#666666'>Order Created:</span><span style='font-size:8.5pt; font-family:"Arial",sans-serif; color:#333333'>Nov 27, 2020</span><span style='font-size:8.5pt; font-family:"Arial",sans-serif; color:#666666'></span>
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<span style='font-size:8.5pt; font-family:"Arial",sans-serif; color:#666666'>Order Delivery Mode:</span><span style='font-size:8.5pt; font-family:"Arial",sans-serif; color:#333333'>Store pickup</span><span style='font-size:8.5pt; font-family:"Arial",sans-serif; color:#666666'></span>
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Thanks</div>
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<img id="x_Picture_x0020_1" style="width:6.9166in; height:.5902in" width="664" height="57" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE3NzM1ODIwMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.kc67FG1cLFH1miiTvDwbSWJY7evsG2pnQZrLjkDY_6o">
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<b>From:</b> Landmark Group &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, December 21, 2020 11:49 AM<br>
<b>To:</b> Mallmanager Cpkhobar &lt;[email-masked]&gt;<br>
<b>Cc:</b> Qazi Mohammed &lt;[email-masked]&gt;; Nusaybah Alzuman &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#1853656] - need escalation</div>
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<b><i><span style="font-size:13.5pt; color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<span style="font-size:10.5pt; font-family:-apple-system">Hi Team,<br>
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Problem Statement: Late Delivery C&amp;C<br>
Order Date : Nov 27, 2020<br>
Order ID: 6248274770<br>
Store Code: Shoexpress21086<br>
Tracking ID: 624827477022999991</span>
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Issue Description: As per hybris the status ready to shipped, can you please update us if the order received at store or not.<br>
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Regards,<br>
Ebrahim Hageb</span>
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<span style="font-size:10.5pt; font-family:-apple-system"><br>
</span><span style='font-size:1.0pt; font-family:"fdtktid",serif; color:white'>1853656:1125156</span><span style="font-size:10.5pt; font-family:-apple-system">
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