Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 17 Dec 2020 02:43:16 +0000

Hi Ebrahim Abduljalil Hageb,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96565706890            11:13 PM, 11th Dec                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?           11:14 PM, 11th Dec                     hi                    Hi           11:14 PM, 11th Dec                     hi                    I need information that i refund somw peoducts           11:14 PM, 11th Dec                     hi                    And i want to get refund           11:14 PM, 11th Dec                   Mohammad                   Please tell me the order number ?           11:14 PM, 11th Dec                     hi                    Now the refund value is showing me in my credit           11:15 PM, 11th Dec                     hi                    But i want to have it paid to my bank           11:15 PM, 11th Dec                   Mohammad                   We will help you in case to check we need your order number ?           11:15 PM, 11th Dec                     hi                    8218146162           11:16 PM, 11th Dec                   Mohammad                   please let me check it for you.           11:16 PM, 11th Dec                     hi                    Okay           11:16 PM, 11th Dec                   Mohammad                   We can check your payment method was KNET           11:17 PM, 11th Dec                   Mohammad                   and refund was given in my credit.           11:17 PM, 11th Dec                     hi                    Yes it was           11:17 PM, 11th Dec                   Mohammad                   You can also use that for shopping online.           11:18 PM, 11th Dec                     hi                    Yes           11:18 PM, 11th Dec                     hi                    No i want to have it done to my bank           11:18 PM, 11th Dec                     hi                    Not in my credit           11:18 PM, 11th Dec                   Mohammad                   We apologies for the inconvenience you faced.           11:18 PM, 11th Dec                   Mohammad                   We need to forward the case to the concern team.           11:19 PM, 11th Dec                   Mohammad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             11:19 PM, 11th Dec                     hi                    Bcaz i asked before rhe refund and they told me that it will be transcerred to ur bank if u made a knet payment           11:20 PM, 11th Dec                   Mohammad                   We  sincerely apologies           11:20 PM, 11th Dec                     hi                    They never informed me that it will be credit into my centerpoint account           11:20 PM, 11th Dec                   Mohammad                   Let me forward the case to the concern team.           11:20 PM, 11th Dec                     hi                    Please           11:21 PM, 11th Dec                   Mohammad                   We will surely do the need full.           11:21 PM, 11th Dec                     hi                    As it wont be early that i will buy any product           11:21 PM, 11th Dec                   Mohammad                   We will do our best to solve this.           11:22 PM, 11th Dec                     hi                    Thank you           11:22 PM, 11th Dec                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           11:22 PM, 11th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1862814