Subject: RE: Refund Not Processed//Order ID: 6487837895
From: Mohd Imran <[email-masked]>
To: Mohammed Athar <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohd Zafar <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Date: Wed, 16 Dec 2020 14:19:26 +0000

Hi @Mohammed Athar<mailto:[email-masked]>,

Please help us to process below paypal refund.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Shakeeb Arsalan <[email-masked]>
Sent: Tuesday, December 15, 2020 11:04 AM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ebrahim <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund Not Processed//Order ID: 6487837895

External email sender, please take precaution.
Hi Team,

The refund has not been initiated yet for the following order 6487837895 in spite of that the refund is showing processed.
Jira team advised to  reach out to finance team to refund from the portal.
https://landmark.atlassian.net/browse/REL-122163

Please assist.

Regards
Shakeeb

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 14, 2020 1:07:41 PM
Subject: Refund Not Processed//Order ID: 6487837895

Hi Team,

Problem Statement: Refund Not Processed
Order Date : May 1, 2020
Order ID: 6487837895
return Tracking ID: 45946944956
RMA: 33767616

Assistance Required: Need refund for customer.

Issue Description:as per hybris order is NDR and refund has not been initiated yet.
Kindly process the refund asap .

Regards,
Ebrahim Hageb

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