Subject: New Reply Received - Re: Your return request has been cancelled
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 13 Dec 2020 07:53:57 +0000

Hi Ebrahim Abduljalil Hageb,  The customer has responded to the ticket.  Re: Your return request has been cancelled  Ticket comment <div dir="ltr">Hello,<div><br></div>
<div>Sorry, this is totally unacceptable. I'm waiting for a response for more than 2 weeks. Is this your SLA?</div>
<div>I need a CALLBACK on 0529818135

 regarding this at the earliest.</div>
<div><br></div>
<div>Repeating my issue again : 5 items returned to courier in perfect condition. You sent me an email saying the return has been cancelled. What is going on?</div>
<div><br></div>
<div>Arti</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Dec 7, 2020 at 7:02 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr"><div dir="ltr">Hi Arathi,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for any inconvenience, we have forwarded your query to the concerned team and someone from our team will be in touch with you asap to assist you in resolving this concern.<br><br>We will update you once we will get an update from our concern team.<br><br>We request you to please allow us some time so we can work on this and do the needful.<br><br>We appreciate your patience.<br><br>Your Friends,<br>The Support Team<br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1778426