Subject: RE: Refund Not Processed//Order ID: 6224881716
From: "Jagmohan Urmaliya (TCS)" <[email-masked]>
To: Ksaconloc Returns <[email-masked]>, Jessie Caparas <[email-masked]>, Pooja Sharma <[email-masked]>, Mohamed Nagy <[email-masked]>, LMG OMS <[email-masked]>, LMG WMS <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Ebrahim <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Mohammad Ayaz <[email-masked]>, ArishLaila <[email-masked]>, Malik Ismail <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohammed Awad MohammedGaily <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 8 Dec 2020 06:21:25 +0000

@LMG WMS<mailto:[email-masked]>   RMA 1000007925 was created and published for Order 6224881716, Please check what is the issue with receiving.

Regards
Jagmohan Urmaliya

From: Ksaconloc Returns <[email-masked]>
Sent: Tuesday, December 8, 2020 9:58 AM
To: Jessie Caparas <[email-masked]>; Jagmohan Urmaliya (TCS) <[email-masked]>; Pooja Sharma <[email-masked]>; Mohamed Nagy <[email-masked]>; LMG OMS <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Ebrahim <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Mohammad Ayaz <[email-masked]>; ArishLaila <[email-masked]>; Malik Ismail <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohammed Awad MohammedGaily <[email-masked]>; Escalations Dxbteam <[email-masked]>; LMG WMS <[email-masked]>
Subject: RE: Refund Not Processed//Order ID: 6224881716

Dear @Jagmohan Urmaliya (TCS)<mailto:[email-masked]>,

Please note that we have received this shipment from courier, Unable to process due to Sahala tech issue.

AWB__46180247105
Order__6224881716

Regards,
Amir Reyazi
Conloc Returns
Ext – 4647

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 6, 2020 10:41 AM
To: Jagmohan Urmaliya (TCS) <[email-masked]<mailto:[email-masked]>>; Pooja Sharma <[email-masked]<mailto:[email-masked]>>; Mohamed Nagy <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Mohammed Awad MohammedGaily <[email-masked]<mailto:[email-masked]>>; Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; LMG WMS <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Not Processed//Order ID: 6224881716
Importance: High

@Ramesh Gottimukkala<mailto:[email-masked]> @Mohammed Awad MohammedGaily<mailto:[email-masked]> @Ksaconloc Returns<mailto:[email-masked]> @ArishLaila<mailto:[email-masked]>

Please receive the return for this order returned under AWB 46180247105

It has been pending from September.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Jagmohan Urmaliya (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 22, 2020 12:01 PM
To: Pooja Sharma <[email-masked]<mailto:[email-masked]>>; Mohamed Nagy <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; LMG WMS <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Not Processed//Order ID: 6224881716

Dear Mohamed,

   Reported ticket is resolved by WMS team with the remarks that Operation team need to receive the reported RMA then only receipt would get posted to OMS and refund would be triggered. No IT action is required here.

Regards
Jagmohan

From: Pooja Sharma <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 22, 2020 9:27 AM
To: Mohamed Nagy <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Not Processed//Order ID: 6224881716

Adding support Team.

Regards,
Pooja Sharma
Manager IT - Projects
LMIT Planning
Landmark Tower, Dubai Marina, Dubai
Contact Number 04-517-4208

From: Mohamed Nagy <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 20, 2020 7:37 PM
To: Pooja Sharma <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Not Processed//Order ID: 6224881716

Dear @Pooja Sharma<mailto:[email-masked]>,

SR have been raised INC0911464

Regards,
Mohamed Nagy

From: Pooja Sharma <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 12, 2020 11:00 AM
To: Mohamed Nagy <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Not Processed//Order ID: 6224881716

Hi Mohamed,

Please raise an SR for support team.

Regards,
Pooja Sharma
Manager IT - Projects
LMIT Planning
Landmark Tower, Dubai Marina, Dubai
Contact Number 04-517-4208

From: Mohamed Nagy <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 11, 2020 6:57 PM
To: Pooja Sharma <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Not Processed//Order ID: 6224881716

Dear @Pooja Sharma<mailto:[email-masked]>,

Any update regarding this case.

Regards,
Mohamed Nagy

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 25, 2020 10:10 AM
To: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Pooja Sharma <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Not Processed//Order ID: 6224881716

Hi @Pooja Sharma<mailto:[email-masked]>,

Please assist to process RMA 1000007925. Item 162317784 returned 27 Sep.

6224881716
AWB 46180247105

Regards,
Malik
From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 25, 2020 6:16 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Refund Not Processed//Order ID: 6224881716
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to process the below RMA as the item has been returned to Conloc on 27 Sep 2020 under AWB: 46180247105

Order: 6224881716
RMA: 1000007925

Regards,
Fauzan

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 25, 2020 3:25:09 AM
Subject: Refund Not Processed//Order ID: 6224881716

Hi Team,

Problem Statement: Refund Not Processed
Order Date : Sep 17, 2020
Order ID: 6224881716
Tracking ID: 46180247105
RMA: 1000007925

Assistance Required: Need refund for customer.

Issue Description: As per the Aramex website the return item has been returned to WH on 27 Sep 2020 and till now the RMA not processed kindly check and process the RMA asap and update us.

Regards,
Ebrahim Hageb

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