Subject: Manually refunded by Payfort//6236874279
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 25 Nov 2020 21:57:19 -0700 (MST)

Hi Team, 

With reference to order # [ callto:6228074831 | 6236874279 ] 
RMA: [ callto:1000053183 | 1000145963 ] 

As per hybris the refund has been done on 11/9/20 . ( Manually refunded by payfort). But customer claiming that she has not received the refund yet. 
Kindly check and update us with the refund status and the transaction ID. 
As the customer has provided us her new account number to initiate the refund to it. 
Account number : 4847835260668627 
IBAN: SA9080000526608010302904 

Thank you for your help. 

Regards, 
Ebrahim Hageb