Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 25 Nov 2020 13:38:00 +0000

Hi Ebrahim Abduljalil Hageb,  The customer has responded to the ticket.  Returns  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="font-size:10.0pt;color:black">Dears,</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:black">Please provide collection reference in order to arrange pickup collection.</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:black">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:black">Imran Suleman Masih</span></div>
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<div>From: Malik Ismail &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, November 25, 2020 4:27 PM<br>
<b>To:</b> Imran Masih &lt;[email-masked]&gt;; Max &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; ALL RUH OPS - Landmark &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#1719379] - Returns<br>
<b>Importance:</b> High</div>
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<div class="MsoNormal">Hi Imran,</div>
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<div class="MsoNormal">Please arrange pickup ASAP. New AWB 46383793411</div>
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<div class="MsoNormal">MOC case.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Malik </div>
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<b>From:</b> Imran Masih &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, November 23, 2020 8:30 PM<br>
<b>To:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ALL RUH OPS - Landmark &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#1719379] - Returns</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:black">Dears,</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:black">Collection cancelled due to attempts completed.</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:black">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:black">Imran Suleman Masih</span></div>
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<b>From:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, November 23, 2020 1:58 PM<br>
<b>To:</b> ALL RUH OPS - Landmark &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#1719379] - Returns</div>
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<div class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><span style="font-size:10.0pt;color:black">External email: avoid to open links or attachments unless sender is known and content is relevant..</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement:Late Collection<br>
Order Date : Oct 18, 2020<br>
Order ID: 6234105375<br>
Tracking ID: 46379024193<br>
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Assistance Required: Need Urgent Collection</span></div>
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Issue Description: The return request was created on 11/11/20 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.<br>
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Regards,<br>
Ebrahim Hageb</span></div>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">1719379:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1719379