Subject: New Reply Received - Re: مشترياتك في طريقها إليك 6235498120
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 19 Nov 2020 13:47:23 +0000

Hi Ebrahim Abduljalil Hageb,  The customer has responded to the ticket.  Re: مشترياتك في طريقها إليك 6235498120  Ticket comment <div class="WordSection1">
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<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Dear
</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Mohamed Nagy,</span>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Please note that we have received the shipment. unable to process Due to Sahala tech Issue.<span style="color:black"></span></span></div>
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<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>AWB
<span style="color:black">CRDSAL0085885820 Order 6235498120</span></span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:18.0pt;font-family:"Brush Script MT"'>Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:14.0pt;font-family:"Aparajita",serif'>Amir Reyazi</span></div>
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<div class="MsoNormal"><span style='font-size:14.0pt;font-family:"Aparajita",serif'>Conloc Returns</span></div>
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<div class="MsoNormal"><span style='font-size:14.0pt;font-family:"Aparajita",serif'>Ext – 4647</span></div>
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Mohamed Nagy &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, November 16, 2020 2:45 PM<br>
<b>To:</b> Ksaconloc Returns &lt;[email-masked]&gt;; ArishLaila &lt;[email-masked]&gt;; Ramesh Gottimukkala &lt;[email-masked]&gt;<br>
<b>Cc:</b> RASHED S. ALMUSHARRAF &lt;[email-masked]&gt;; Faisal Almisfer &lt;[email-masked]&gt;; Mohammad Maaddawi &lt;[email-masked]&gt;; Essa J. Asiri &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;; Jessie Caparas &lt;[email-masked]&gt;;
 Malik Ismail &lt;[email-masked]&gt;; Moayed M. Moni &lt;[email-masked]&gt;; Max &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: New comment - [#1632822] Re: مشترياتك في طريقها إليك 6235498120<br>
<b>Importance:</b> High</span>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Dear Team,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Kindly confirm receiving this shipment and scan it to refund the customer the soonest,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>MOC case,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Mohamed Nagy</span></div>
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<b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Moayed M. Moni &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>[email-masked]</span></a><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>&gt;
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<b>Sent:</b> Sunday, November 15, 2020 10:31 PM<br>
<b>To:</b> Max &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>[email-masked]</span></a><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>&gt;<br>
<b>Cc:</b> RASHED S. ALMUSHARRAF &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>[email-masked]</span></a><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>&gt;; Faisal Almisfer &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>[email-masked]</span></a><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>&gt;;
 Mohammad Maaddawi &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>[email-masked]</span></a><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>&gt;; Essa J. Asiri &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>[email-masked]</span></a><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>&gt;;
 Escalations Dxbteam &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>[email-masked]</span></a><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>&gt;;
 Jessie Caparas &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>[email-masked]</span></a><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>&gt;; Malik Ismail
 &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>[email-masked]</span></a><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>&gt;<br>
<b>Subject:</b> RE: New comment - [#1632822] Re: <span lang="AR-SA" dir="RTL">مشترياتك في طريقها إليك 6235498120</span></span>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Dears ,
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>The mentioned item already returned to origin
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<b><span lang="AR-SA" dir="RTL" style='font-size:11.0pt;font-family:"Arial",sans-serif;color:green'>مؤيد محمد موني</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'></span>
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<span lang="AR-SA" dir="RTL" style='font-size:11.0pt;font-family:"Arial",sans-serif;color:black'>مدير منع الخسائر</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'></span>
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<b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:green'>Moayed M. Moni</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'></span>
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<span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#0D0D0D'>Loss Prevention Manager</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'></span>
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<b><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:green'>T.</span></b><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:black'> +966 11 289 8600 |
</span><b><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:green'>EXT.</span></b><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:black'> XXXXX</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'></span>
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<b><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:green'>P.</span></b><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:black'> </span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.sp.com.sa%2F&amp;data=04%7C01%7CKsaconloc.Returns%40landmarkgroup.com%7C650c9feef3094bac505d08d88a2509fb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637411239000397397%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=Dtm5qZvd9sPYyDlmosJBqjxq3FrqHt%2Bzb1NFDK1bhSI%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#1F86FF'>www.sp.com.sa</span></a><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'></span>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fsaudipost&amp;data=04%7C01%7CKsaconloc.Returns%40landmarkgroup.com%7C650c9feef3094bac505d08d88a2509fb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637411239000407389%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=SBzFuGgVhNXY5JdbVNxAn9iqHS0tc02X%2Fvkhqsat1eQ%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;text-decoration:none'><img width="74" height="15" style="width:.7708in;height:.1562in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE2NzgyNzA5NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.dybm9lx08JOG9l80JSZ298h3wCJ4uIyloSVUhRjpfvc"></span></a><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'></span>
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<span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:black'>@saudipost | 92 000 57 00</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'></span>
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<b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Max [</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>mailto:[email-masked]</span></a><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>]
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<b>Sent:</b> Sunday, November 15, 2020 4:34 PM<br>
<b>To:</b> Moayed M. Moni &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>[email-masked]</span></a><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>&gt;<br>
<b>Cc:</b> RASHED S. ALMUSHARRAF &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>[email-masked]</span></a><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>&gt;; Faisal Almisfer &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>[email-masked]</span></a><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>&gt;;
 Mohammad Maaddawi &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>[email-masked]</span></a><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>&gt;; Essa J. Asiri &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>[email-masked]</span></a><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>&gt;;
</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>[email-masked]</span></a><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>;
</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>[email-masked]</span></a><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>;
</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>[email-masked]</span></a><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><br>
<b>Subject:</b> New comment - [#1632822] Re: <span lang="AR-SA" dir="RTL">مشترياتك في طريقها إليك 6235498120</span></span>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>There is a new comment in the ticket submitted by Abeer Hakeem to HelpMaxAE</span></div>
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Comment added by : Mohamed Nagy<br>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Kindly assist to either deliver or return the shipment the soonest ASAP,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Mohamed Nagy</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>From: Max &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>&gt;
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<b>Sent:</b> Friday, October 30, 2020 8:35 PM<br>
<b>To:</b> </span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
<b>Cc:</b> Escalations Dxbteam &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>&gt;<br>
<b>Subject:</b> Fwd: [#1632822] - Re: <span lang="AR-SA" dir="RTL">مشترياتك في طريقها إليك 6235498120
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<b><i><span style='font-size:13.5pt;font-family:"Segoe UI",sans-serif;color:indianred'>External email sender, please take precaution.</span></i></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span style="font-size:10.5pt;font-family:-apple-system">Hi team</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style="font-size:10.5pt;font-family:-apple-system">Problem Statement: Late delivery.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style="font-size:10.5pt;font-family:-apple-system">Order Number: 6235498120</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style="font-size:10.5pt;font-family:-apple-system">Tracking ID: CRDSAL0085885820</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style="font-size:10.5pt;font-family:-apple-system">Assistance Required: Need urgent delivery.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style="font-size:10.5pt;font-family:-apple-system">Issue Description: the customer is complaining about late delivery. asap do the delivery.
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<span style="font-size:10.5pt;font-family:-apple-system">Regards</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style="font-size:10.5pt;font-family:-apple-system">Hemyar.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;color:white">1632822:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure,
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</span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7CKsaconloc.Returns%40landmarkgroup.com%7C650c9feef3094bac505d08d88a2509fb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637411239000417388%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=W2YhTFlWUG6rD6dulrggX15NrzLX7O2WAXhQKWKKjmk%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>www.landmarkgroup.com</span></a><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">1632822:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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Disclaimer:<br>
This email has been sent from Saudi Post Organization. The information in this email is considered to be confidential. It is solely intended for the person(s) named above.<br>
If you are not an intended recipient, please notify the sender and delete this email from your system.</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
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 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1632822