Subject: Ticket Assigned - Conversation with rosemarie
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 17 Nov 2020 10:27:17 +0000

Hi Ebrahim Abduljalil Hageb,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rosemarie rosemarie                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rosemarie ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6241942510 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:21 AM, 17th Nov                   Ahmed                   Hi, My name is Ahmed How may I help you?            12:23 AM, 17th Nov                     rosemarie                    I have a concern           12:24 AM, 17th Nov                   Ahmed                   please tell me your isuue to reolve it           12:25 AM, 17th Nov                     rosemarie                    I encoded a wrong mobile number in my profile so the courier cant contact me           12:25 AM, 17th Nov                     rosemarie                    I type the wrong mobile number           12:25 AM, 17th Nov                     rosemarie                    In my account so the courier who will deliver my items cannot contact me           12:26 AM, 17th Nov                     rosemarie                    My order is out for delivery already           12:26 AM, 17th Nov                   Ahmed                   kindly provide us order number and new phone number to escalate your information to courier team           12:26 AM, 17th Nov                     rosemarie                    6241942510 oder number           12:27 AM, 17th Nov                     rosemarie                    My mobile number: 0534376630           12:27 AM, 17th Nov                     rosemarie                    Rosemarie Delapa           12:27 AM, 17th Nov                   Ahmed                   please be assure im going to escalate your information to our courier team and update your contact number           12:28 AM, 17th Nov                     rosemarie                    Yes. Thank you so much           12:29 AM, 17th Nov                   Ahmed                   your must wellcome :)           12:29 AM, 17th Nov                   Ahmed                   Is there anything else I can help you with?            12:29 AM, 17th Nov                     rosemarie                    No only that I want just to update my mobile number so they can contact me if it will be delivered           12:30 AM, 17th Nov                     rosemarie                    Thank you           12:30 AM, 17th Nov                     rosemarie                    Please give that to your courier. Thanks           12:31 AM, 17th Nov                   Ahmed                   please dont worry im going to escalate your information to our courier team and the delivery absolutely will  deliver to you           12:32 AM, 17th Nov                   Ahmed                   Is there anything else I can help you with?            12:32 AM, 17th Nov                     rosemarie                    No more           12:33 AM, 17th Nov                     rosemarie                    That would be all. Thanks           12:33 AM, 17th Nov                     rosemarie                    ??           12:34 AM, 17th Nov                   Ahmed                   I was pleased to help you.           12:34 AM, 17th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1701174