Subject: Re: Missing Shipment / Refund approval//Order ID: 6238578182
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 17 Nov 2020 00:31:51 -0700 (MST)

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 13 November, 2020 02:17:21 
Subject: Missing Shipment / Refund approval//Order ID: 6238578182 

Hi Team 

Problem Statement : Missing Shipment / Refund approval. 

Order Date : Nov 3, 2020 
Order ID: [ callto:6227474825 | 6238578182 ] 
Tracking ID : [ callto:1000053315 | Z2214346 ] 
Total Price : SAR28 
Concept : BABYSHOP 

Issue Description : The Customer placed the order on Nov 3, 2020 , Customer placed order for 2 items but as per the customer she has only received 1 item, Under the consignment details we can see that all 2 items has been shipped from our side. 

The missing item is 158306012 - - Tarrago Shoe Deodorant (Quantity 2) 

Case history : The customer reached out to us on Nov 10 , 2020 . 

Customer's history : the customer is with us since 11/3/20 and this is her first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb