Subject: Ticket Assigned - Bad assembly / damaged item during installation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 10 Nov 2020 17:20:14 +0000

Hi Ebrahim Abduljalil Hageb,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Bad assembly / damaged item during installation Hello,
This is regarding order # 9612073482.
This item was delivered and assembled today afternoon.
I have many complaints about the bad assembly of the item which resulted it damage to the product:
1. The installation team of 2 people were not experienced and did not follow the provided manufacturer's instructions and took a very long time to finish
2. The item comes with 6 different types / lengths of screws which are supposed to be installed in specific areas of the product. However, the installation guys used screws randomly and because of that some pieces of the product are coming off and causing damage to the wooden frame (see photo).
3. The team drilled some holes in the product for no reason / were not used and because of that the playhouse looks damaged (see photo).
4.The handle of the door of the playhouse is very crooked / not installed straight. Even a small child can notice that the door handle is improperly installed. And now if we move the handle it will leave a hole due to taking out the screw!
5. The installation team were unprofessional and left the package along with various packaging material scattered all over the grass where they installed the item. They even left screws on the ground which went into our child's foot! We had to spend a lot of time cleaning up the area to get rid of styrofoam pieces, dangerous wood splinters and unused screws (see photo which is after the cleanup).
6. After the team left, we noticed that there were parts provided in the box that were not used! Looks like the team didn't want to use the parts they didn't understand instead of consulting the provided instruction manual.
Given all of the above point, we are very disappointed that an item that is expensive (AED 1,399)  is damaged due to the unprofessionalism and carelessness of the installation team. They should have paid attention to the above details to ensure the product is installed correctly.
We would like to request immediate replacement of this item and also a more professional delivery team. For the past 6 years, we have been loyal customers of Babyshop and Centrepoint which is why we picked your website to purchase this product (even though there are many places online that sell this product).
We hope you will resolve this matter immediately.
Thanks,San055 600 7582

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1669809