Subject: Re: RE: Refund Not Processed//Order ID: 6222517369
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Oct 2020 22:49:57 +0000

++zahir/vishwajeet,           You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/85bfce9ad3e23bd1209b97792f3d64ffffeb4f242c8006e2316f7aaaedd26d56 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.          Unfeigned Regards,     Ankit Mahajan  Sr. Technical Engineer  Contact #:- +91 70-6595-6595                      Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error free. No liability is assumed for any errors and/or omissions in the contents of the message.     
                           
                            On
                            Sun, 18 Oct at 10:53 PM
                            ,  Jessie Caparas <[email-masked]>  wrote:
                             
 @saad i. binshuwayyi 

 

 As advised by Fareye team, please do the below: 

 

 
We would like to inform you that Saudi Post pushed the update status "Return to Origin" for
 this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please
 ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.

 

   

   
 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/85bfce9ad3e23bd1209b97792f3d64ffffeb4f242c8006e2316f7aaaedd26d56 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 Thanks,

 
 
Shailesh Bisht, 

 
 
 Technical Engineer

 

 

 
 
 Thank you and Kind Regards, 

 Jessie Caparas 

 Email: 
[email-masked] 

 T: +97145172087 

 

 

  

 
  
 From: saad i. binshuwayyi <[email-masked]>  
Sent: Sunday, October 18, 2020 1:59 PM 
To: Belal A. Bakheet <[email-masked]>; Jessie Caparas <[email-masked]>; FarEye Support <[email-masked]>; abdulaziz s. al-hadi <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]> 
Subject: RE: RE: Refund Not Processed//Order ID: 6222517369 

 

 
External email sender, please take precaution.

 

Hi all

 

 

 
Returned to the source

 

 

 
 
Regards,

 
 
Saad

 

 

 

From:
Belal A. Bakheet <[email-masked]>
 
Sent:
Saturday, October 17, 2020 8:16 PM 
To:
Jessie Caparas‏ <[email-masked]>;
FarEye Support‏ <[email-masked]>;
abdulaziz s. al-hadi‏ <[email-masked]>;
saad i. binshuwayyi‏ <[email-masked]> 
Cc:
seeta.seeta‏ <[email-masked]>;
[email-masked];
[email-masked]; 
[email-masked]; [email-masked]; Escalations Dxbteam‏ <[email-masked]> 
Subject:
RE: RE: Refund Not Processed//Order ID: 6222517369

 

 

   
 
 @Saad 

  

 
 Kind Regards, 

 

 

 بلال علي بخيت 

 

 
 
مدير مبيعات تنفيذي للشركات

 
 
مبيعات الشركات

 

 
 
Belal A. Bakhit

 
 
Director of  Corporate Sales

 

 
 
Corporate Sales

 

 
 
M. +966 59 944 0011 | T. +966
 11 289 7760

 

 
 
E. [email-masked]
| P. www.sp.com.sa

 

 

 

 

@saudipost | 92 000 57 00

 

 
  
 Save a tree. Don’t hit print 

 

  

 

 

 
From: Jessie Caparas [mailto:[email-masked]]
 
Sent: Saturday, October 17, 2020 10:58 AM 
To: FarEye Support <[email-masked]>; Belal A. Bakheet <[email-masked]>; abdulaziz s. al-hadi <[email-masked]> 
Cc: seeta.seeta <[email-masked]>;
[email-masked]; 
[email-masked]; [email-masked];
[email-masked]; Escalations Dxbteam <[email-masked]> 
Subject: RE: RE: Refund Not Processed//Order ID: 6222517369 
Importance: High 

 

   

@Belal A. Bakheet
@abdulaziz s. al-hadi

 

 
 Please do the needful as confirmed by Fareye team. 

 

 Tracking ID CRDSAL0064869020 

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 Email: 
[email-masked] 

 T: +97145172087 

 

 

 
From: FarEye Support <[email-masked]>
 
Sent: Thursday, October 15, 2020 11:16 PM 
To: Jessie Caparas <[email-masked]> 
Cc: seeta.seeta <[email-masked]>;
[email-masked]; 
[email-masked]; [email-masked];
[email-masked]; Escalations Dxbteam <[email-masked]> 
Subject: Re: RE: Refund Not Processed//Order ID: 6222517369 

 

   

External email sender, please take precaution.

 

 

 Dear Jessie, 

 

   

 
 
We would like to inform you that Saudi Post pushed the update status "Return to Origin" for
 this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please
 ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.

 

 

 

  

 
 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/85bfce9ad3e23bd1209b97792f3d64ffffeb4f242c8006e2316f7aaaedd26d56 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

 

 

 
 Thanks,

 

 

 
Shailesh Bisht, 

 

 

 Technical Engineer

 

   

 

 
 
FarEye-
 Enabling Digital Logistics

 

 
Call: +91 70-6595-6595

 

 

 

 

 

 

 

 
 
7+ Mentions

 

 

 

 
 
Digital Disruptor

 

 

 

 
 
Recognized

 

 

 
 
Chicago   |   London   |   Dubai   |   Singapore   |   India

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

On Thu, 15 Oct at 8:05 PM
, FarEye Support <[email-masked]> wrote:

 

 
 
 Dear Jessie, 

 

   

 
 Greetings!! 

 

   

 
 As per your concern, we will update the current flow of the above-shared reference number to RTO and we will update you soon. 

 

   

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/85bfce9ad3e23bd1209b97792f3d64ffffeb4f242c8006e2316f7aaaedd26d56 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 
 
Thanks & Regards, 

 

 

 

 
 
Priyanka Yadav | Technical Engineer 

 

 

 

 
 
FarEye - Enabling Digital Logistics | Call: +91 70-6595-6595

 

 

 

 

 
Call: +91 70-6595-6595

 

 
 || www.getfareye.com

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

 
On Thu, 15 Oct at 7:46 PM
, Jessie Caparas <[email-masked]> wrote:

 

 
 Hi Team, 

 

 

 
 Can you please update this order as RTO delivered? 

 

 

 
 19/09/2020        13:25 

 

 

 
 Saudi Post has updated it as returned however in Fareye Portal, it shows this: 

 

 

 

 

 

 

 

Thank you and Kind Regards,

 

 
Jessie Caparas

 

 
Email:
[email-masked]

 

 
 
T: +97145172087

 

 

 

 

From: Fauzan Ahmad . Musalman <[email-masked]>
 
Sent: Sunday, October 11, 2020 8:49 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Ebrahim <[email-masked]>; Shakeeb Arsalan <[email-masked]>;
 Apoorv Joshi <[email-masked]> 
Subject: Refund Not Processed//Order ID: 6222517369 
Importance: High

 

 

 

 
 
External email sender, please take precaution.

 

 

 
 
Hi Team,

 

 

 

 

 
Kindly help us to marked the order as NDR and process refund for below order. The order has been returned to origin as per Saudi Post website and as per Fareye the
 status is out for delivery since Sep 10.

 

 

 

 

 

 

 

   

 

 
 
Regards,

 

 

Fauzan

 

 

 

 

 

 
From:
"Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>,
 "Fauzan Ahmad, Musalman" <[email-masked]>,
 "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 3 October, 2020 13:15:57 
Subject: Refund Not Processed//Order ID: 6222517369

 

 

   

 

 

 
 
Hi Team, 
 
Problem Statement: Refund Not Processed 
Order Date : Sep 8, 2020 
Order ID: 6222517369 
Return Tracking ID: CRDSAL0064869020

 

 

 
Assistance Required: Need refund for customer.

 

 

 
Issue Description: order was placed on Sep 8, 2020 and was shipped to Saudi post on Sep 10, 2020, However as per Saudi post website the order has been returned to shipper on Sep 19, 2020 and till now the status on hybris is in transit and we can not see any
 refund or RMA for the order as it not delivered to customer. 
Kindly check if the items have been received in warehouse and process the refund asap . 
 
Regards,

 

 

Ebrahim Hageb

 

 

 

 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential
 and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use
 this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making
 a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.

www.landmarkgroup.com 

 

 

 
 
165219:211857

 

 
 This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from
 disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message,
 or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither
 the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.

www.landmarkgroup.com  

  

 

 
 
Disclaimer: 
This email has been sent from Saudi Post Organization. The information in this email is considered to be confidential. It is solely intended for the person(s) named above. 
If you are not an intended recipient, please notify the sender and delete this email from your system.

 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com