Subject: Ticket Assigned - Conversation with ali raza anwar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 13 Oct 2020 09:24:57 +0000

Hi Ebrahim Abduljalil Hageb,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ali raza anwar ali raza anwar                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ali raza anwar Bot:  Hi Ali Raza Anwar ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9607859136 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0562557404            01:11 PM, 13th Oct                   Shivani                    Hi Ali, Thank you for contacting us. My name is Shivani. How may I help you?           01:12 PM, 13th Oct                     ali raza anwar                    Good afternoon shivani           01:12 PM, 13th Oct                     ali raza anwar                    Can i check what i placed in my order           01:13 PM, 13th Oct                     ali raza anwar                    Why they cancle my order....??           01:14 PM, 13th Oct                   Shivani                    We would like to inform you that during quality check we found out that 1 item was not in a good condition to be sold and it was the last of its stock hence we took it out of your order.           01:15 PM, 13th Oct                   Shivani                    We will not be happy either if you receive bad items in your order, this is the reason why the item was cancelled and you received a notification regarding the same item.           01:18 PM, 13th Oct                   Shivani                    Is there anything else I can help you with?            01:18 PM, 13th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           01:20 PM, 13th Oct                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           01:24 PM, 13th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1581815