Subject: Refund Not Processed // Order ID: 6223655683
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 11 Oct 2020 09:53:36 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : Sep 13, 2020 
Order ID: 6223655683 
Return Tracking ID: CRDSAL0066365320 

Assistance Required: Need refund for customer. 

Issue Description: order was placed on Sep 13, 2020 and was shipped to Saudi post on Sep 14 , 2020, However as per Saudi post website the order has been returned to shipper on Sep 22 , 2020 and till now the status on hybris is in transit and we can not see any refund or RMA for the order as it not delivered to customer. 
Kindly check if the items have been received in warehouse and process the refund asap . 

Regards, 
Ebrahim Hageb