Subject: Update
From: Shakeeb Arsalan <[email-masked]>
To: LM CS Team <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 11 Oct 2020 03:53:31 -0700 (MST)

Hi Team, 

Please be informed regarding the following points: 

1- Refund: as below scinarios : 

    * Damaged item below 30 SAR /AED 
    * Missing item below 100 SAR /AED 
    * Recived items at the WH when but the refund is not initiated 
    * Wrong RMA has been created (for Example : the customer created the RMA for 5 items and returned 3) 

Then for the first 3 points you have to reach out to the available TL (or else you can raise on zimbra) to create the RMA on your behalf to get the case resolved shortly. 

and for the 4th point you have to get screenshot for the incorrect created RMA and note down the items returned by the customer & get the incorrect RMA deleted by Jira then reach out to the Available TL (or else you can raise on zimbra) to do the needful. 

2- Cancelled RMA: Please share the cancelled RMA cases with the available TL to share with DXB team and do the needful. 

3- Manual AWB: you can create manual AWB in one scenario only and that is when the customer has received Extra item and its amount is more than 30 SAR /AED 

4- Payfort : do not raise any email to payfort directly, regarding these issue please escalate on zimbra. 

5- No update yet regarding the AWBs created for the new RMAs without collection Ref. 

Regards 
Shakeeb