Subject: New Reply Received - Re: Welcome to Centrepoint!
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 22 Aug 2020 14:00:22 +0000

Hi Ebrahim Abduljalil Hageb,  The customer has responded to the ticket.  Re: Welcome to Centrepoint!  Ticket comment <div style="background-color:rgba(0,0,0,0)!important;border-color:rgb(255,255,255)!important;color:rgb(255,255,255)!important">
<div dir="auto">this is my order number : <span style="font-size:16px;color:rgb(0,0,0)">8389883994</span>
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<div dir="auto"><span style="font-size:16px;color:rgb(0,0,0)"><br></span></div>
<div dir="auto"><span style="font-size:16px;color:rgb(0,0,0)">and the item that was missing from my order was splash white leggings.</span></div>
<div dir="auto"><span style="font-size:16px;color:rgb(0,0,0)"><br></span></div>
<div dir="auto"><span style="font-size:16px;color:rgb(0,0,0)">i also received another item size 8 when my order was placed for size 10!</span></div>
<div dir="auto"><span style="font-size:16px;color:rgb(0,0,0)"><br></span></div>
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<span style="font-size:16px;color:rgb(0,0,0)">i only noticed this after a while when i was putting it on and it was too tight and by then it was late to take it back because it has passed 14 days and i go by the rules but why should i check all sizes when i trust a company when i ordered it? this is by far my worst experience with an online store and i shop online a lot and never find difficulties dealing with companies but clearly you are unprofessional and unskilled and your</span><span style="font-size:medium"> service is really bad. and about the item that was missing i was never informed by you that this item was not in my order as i noticed later on the next day and not on the same day because i ordered many stuff i couldn’t keep track of all. plus, if this item is out of stock it shouldn’t be online! you should update your bad website for the your customers! also, its been over a month and i have not got my refund yet! as i have also informed 2 people already from your company! one over the phone customer service and the other one was by me coming to the store and informing them! how many times do we have to speak? i will not recommend this store to anyone and i will never purchase again.</span>
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<div dir="auto" style="background-color:rgba(0,0,0,0);border-color:rgb(255,255,255)"><font style="color:rgb(0,0,0)"><span style="caret-color: rgb(0, 0, 0); -webkit-tap-highlight-color: rgba(26, 26, 26, 0.3); -webkit-text-size-adjust: auto"><br></span></font></div>
<div dir="auto" style="background-color:rgba(0,0,0,0);border-color:rgb(255,255,255)"><font style="color:rgb(0,0,0)"><span style="caret-color: rgb(0, 0, 0); -webkit-tap-highlight-color: rgba(26, 26, 26, 0.3); -webkit-text-size-adjust: auto">regards, </span></font></div>
<div dir="auto" style="background-color:rgba(0,0,0,0);border-color:rgb(255,255,255)"><font style="color:rgb(0,0,0)"><span style="caret-color: rgb(0, 0, 0); -webkit-tap-highlight-color: rgba(26, 26, 26, 0.3); -webkit-text-size-adjust: auto">Aseel</span></font></div>
<div dir="auto" style="background-color:rgba(0,0,0,0);border-color:rgb(255,255,255)"><font style="color:rgb(0,0,0)"><span style="caret-color: rgb(0, 0, 0); -webkit-tap-highlight-color: rgba(26, 26, 26, 0.3); -webkit-text-size-adjust: auto"><br></span></font></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, Aug 22, 2020 at 2:19 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
<br><br>	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
<br><br><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<br><br><div style='margin:0in 0in 0.0001pt;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif' dir="ltr">Hi Aseel,</div>
<br><br><div style='margin:0in 0in 0.0001pt;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'> </span></div>
<br><br><div style='margin:0in 0in 0.0001pt;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>Thank<br><br>you for getting in touch with us.</span></div>
<br><br><div style='margin:0in 0in 0.0001pt;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'> </span></div>
<br><br><div style='margin:0in 0in 0.0001pt;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>Please<br><br>provide us with more details about your inquiry so we can further assist you.</span></div>
<br><br><div style='margin:0in 0in 0.0001pt;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'> </span></div>
<br><br><div style='margin:0in 0in 0.0001pt;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>We<br><br>look forward to hearing from you.</span></div>
<br><br><div style='margin:0in 0in 0.0001pt;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'> </span></div>
<br><br><div style='margin:0in 0in 0.0001pt;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<br><br><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>Your friends,</span></div>
<br><br><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<br><br><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>The </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>S</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>upport Team</span><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1410245